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Kudos0

Lost my identity safe data

I had a problem receiving live updates (it kept asking me to restart my computer).  I downloaded the RecovernReinstall (RnR) tool from Norton and ran it.  Now I cannot find my Identity Safe data.  It is asking me to set up a new Identitysafe!!  Where is my data???  Help!

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Kudos0

Re: Lost my identity safe data

I had a problem receiving live updates (it kept asking me to restart my computer).  I downloaded the RecovernReinstall (RnR) tool from Norton and ran it.  Now I cannot find my Identity Safe data.  It is asking me to set up a new Identitysafe!!  Where is my data???  Help!

Kudos0

Re: Lost my identity safe data


mitramiyer wrote:

I had a problem receiving live updates (it kept asking me to restart my computer).  I downloaded the RecovernReinstall (RnR) tool from Norton and ran it.  Now I cannot find my Identity Safe data.  It is asking me to set up a new Identitysafe!!  Where is my data???  Help!


Welcome,

Your data may still be safe on your computer or, if you were using the online vault, on a Norton server. Becuase identity safe is part of your Norton product it was removed and reinstalled along with the product. Recreate your safe using the same username and password and see if it doesn't find the data. Not a promise but a possibility.

Dick Win 10x64 current current NSBU

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