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Kudos0

Lost Norton since update in windows 10

After an automatic update to windows 10 I seem to have lost the Norton icon from task bar but still have it on desktop.  When I click the desktop icon nothing is happening, this update took place several weeks ago but just noticed the problem.

Replies

Kudos0

Re: Lost Norton since update in windows 10

I Paulsued,

Are you sure this situation was caused by a Window Update and not a Norton Update?

For your desktop shortcut icon, please right click on it and select properties.  Look in Target and see if it includes 22.8.1.14 in that block - it will be something similar to the following: Please note your Norton product name may be different dependent on which product you are using. 

"C:\Program Files (x86)\Norton Security with Backup\Engine64\22.8.1.14\uistub.exe"

Yes, enclose it in quotation marks.

If it is not 22.8.1.14 update it to that and see if the shortcut works.

In regards to the Task Bar - are you talking about the Icon by the System Clock and Date (bottom right hand side of Task Bar) or referring to Pinning the Norton Icon to the Task Bar (left hand side of Task Bar)

Left Hand side on Task Bar:

Right click on Norton Icon on Desktop and select Pin to taskbar.

OR

Left click on Norton Icon on Desktop and drag unto the taskbar

Right hand side of Taskbar:

Right Click on the Up arrow head >Settings > Taskbar > scroll down to Notification Area > elect which Icons appear on the taskbar > turn on Norton Security

Hope that covers all your questions.

Kudos0

Re: Lost Norton since update in windows 10

Have you "restarted" your pc since? Desktop icons are a thing of the past and just make clutter. I have no desktop icons "shortcuts" on my desktop. All programs can be found by just go into the start menu and finding the program there. But as yanked asked are you speaking of the taskbar or the system tray? 

Kudos0

Re: Lost Norton since update in windows 10

@Paulsued: 

the below 3 steps would help you out fast - Before you get started, make yourself the admin user in your system:

  • disable fast startup > restart when ready
  • Run Norton Remove and Reinstall tool > reboot when ready: follow the onscreen wizards to complete the uninstallation (Stage 1) and re-installation (Stage 2)
  • (Optional yet recommended:) run LiveUpdate to get/install all of Norton updates available; make sure all Norton-related components and/or features are applied successfully; a system reboot will make the changes take effect fully. More, you may customize your Norton product. For example, you may use Norton Toolbar while disable the Norton Safe Search, if you do not like Ask dot com based search results.

For more info, you may Chat with Norton Support. THX. :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos3 Stats

Re: Lost Norton since update in windows 10

20750065:

@Paulsued: 

  • (Optional yet recommended:) run LiveUpdate to get/install all of Norton updates available; make sure all Norton-related components and/or features are applied successfully. More, you may customize your Norton product. For example, you may use Norton Toolbar while disable the Norton Safe Search, if you do not like Ask dot com based search results.

For more info, you may Chat with Norton Support. THX. :)

Just my 2 ¢:

Running LiveUpdate is not Optional - it is something that is necessary.  You need to run Live Update manually after any install in order to obtain all the Virus (and other) updates.

You can also set your default browser to something other than ASK (I use Google) and keep Safe Search Enabled so the Safe Web Icons are still available in my searches using Google.

Kudos0

Re: Lost Norton since update in windows 10

Exactly yank. Running Live Update manually is sometimes the only way to fully update Norton
Kudos0

Re: Lost Norton since update in windows 10

This is a major problem that has been around with Norton for a long time. There are numerous threads in this Forum and in general on the net.

If you shutdown Windows 10 and then startup again, Norton will not start. It was like this when I first installed Norton 360, but appeared solved after a while. After the Nov. 2016 update the issue is back again. If you perform a Windows Restart, then Norton is back. If you check the Norton in the History the recent events for the Windows Startup and then a Restart, you can see the difference and that with Startup, Norton is not starting.

The first 3 steps recommended by Super Virus Trouncer; i.e. remove Windows Fast Startup & Reinstall Norton are not options that Norton should be proud of. Windows start is bad enough without using Fast Startup, and re-installing Windows is not necessary, but if it were... it's a joke. Have to double start Windows is a bad enough option and totally painful.

Norton should be looking into this with urgency as a lot of people may not realise it is not running and are therefore not protected.

Kudos0

Re: Lost Norton since update in windows 10

@Michael fritchley:

Norton-related installation information could have become invalid as a result of the update or upgrade of operating system (e.g., Windows 7 -> Windows 10 -> Windows 10 Anniversary Update, etc.).

Then, the said Norton Remove and Reinstall tool would help the user out, time-saving.

And, disabling (NOT removing) he Fast Startup setting in Windows 8+ is yet another troubleshooting option. Plz review detailed info as listed below:

When it comes to "Having to double start Windows", just to clarify, are you referring to the Startup setting in Windows? If so, please take a close look at the said setting and, disable those unwanted items.

More, check your own programs list for Potentially Unneeded Applications (PUAs, aka PUPs), and clear out those items with Windows own uninstaller or Revo. And, avoid installing junk software without your permission.

Thx :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Lost Norton since update in windows 10

FWIW, there is a Startup Manager in Norton Security which can provide some insight into what is starting on your system, as well as community usage and resource usage.

Main page of Norton > Performance Square >Startup Manager

Kudos0

Re: Lost Norton since update in windows 10

The problem does lie with Norton. I do not have any spurious Apps and have not had any new installs. I had even stopped Windows 10 updating during this time (for other reasons). The problems started again after the last Norton Update 22.8.1.14, but as mentioned occurs intermittently all the time. (See this forum with "Norton doesn't start" search text.)

A "solution" is to disable "Fast Startup", which I have now done as it's a pain-in-the-ass to keep rebooting the PC. (The link above about Fast Startup issues, mentions that a Windows "Restart" actually does a complete Shutdown without Fast Startup, this is why a Restart works.) However this a work-around, not a solution, especially as Fast Startup is Windows standard (i.e. default and recommended).

So Paulsued I would recommend disabling Windows Fast Startup as mentioned above as I do not think Norton will ever permanently solve the problem at cause.

Also an option for you: every time I start my PC I right click the Norton Taskbar icon and run a LiveUpdate. I started doing this as a way of seeing that Norton is actually running and protecting my PC, but of course it also gives you the latest updates before starting to work. I now have this as habit, so I am basically checking that the Norton icon is there. If it isn't I restart the PC!

Kudos0

Re: Lost Norton since update in windows 10

MF-99,

FWIW,  I also do a manual LiveUpdate (LU) whenever I start up my systems (Win 10/WIN 7 and Vista).  I got into the habit of doing it many years ago (circa 2009) when I returned to Norton after they quit being the resource hogs they were in previous years.

I like the idea that I am totally up to date immediately after start my system - as opposed to waiting for the auto LU to run.

Kudos0

Re: Lost Norton since update in windows 10

Just change Live Update to run a minute after login. By default it's 20 minutes after login.
Kudos1 Stats

Re: Lost Norton since update in windows 10

PSB, You do realize changing the Automatic Tasks Delay setting to 1 minute permits all of the Auto Tasks to run 1 minute after startup?

The automatic tasks include:

  • Automatic LiveUpdate

  • Backing up <backup set name>

  • Disk Optimizer

  • Full System Scan

  • Insight Optimizer

  • Internet Explorer History Cleaner

  • Internet Explorer Temporary File Cleaner

  • Norton Community Watch

  • Norton Insight

  • Quick Scan

  • Windows Temporary File Cleaner

  • Identity Safe Maintenance

  • AntiSpam Maintenance

  • Licensing Maintenance

  • Insight Maintenance

  • Product Maintenance

 I personally do not desire all the tasks (if due) to run a minute after startup. 

I also suggest you double check your information prior to posting it. 

Kudos0

Re: Lost Norton since update in windows 10

That's only if it's at idle for longer. The second you move the mouse or start using your PC all if that is interrupted. So yes I do know this. I have all my NS installs like this.
Kudos1 Stats

Re: Lost Norton since update in windows 10

PSB wrong again - it has nothing to do with moving the mouse, nor the system being in Idle.

The following is from the help on Automatic Delayed Tasks:

"Automatic Tasks Delay

Automatic Tasks Delay lets you delay the startup of Norton-specific tasks such as Automatic LiveUpdate that run automatically when you turn on your computer. You can set the automatic tasks delay time after which you want your Norton product to run the tasks.

If the Norton-specific automatic tasks start as soon as you start your computer, the performance of your computer might become slow. Delaying the startup time for such automatic tasks improves the performance and efficiency of your computer.

For example, you set the automatic tasks delay duration as 5 Minutes. In this case, the automatic tasks run automatically after five minutes from the time you started your computer. You can delay the startup time for a minimum of one minute to a maximum of 20 minutes. The default duration is 20 minutes."

What you are saying about moving the mouse is correct for when the system comes out of Idle - but idle has nothing to do with the Automatic Task Delay Setting.

Kudos0

Re: Lost Norton since update in windows 10

Live Update on all my PC's will run a minute after I log in. As long as I am not using It. I log in and usually do other things (dishes) lol. Then I walk over and start using my PC. If I open up Norton I can see that live update ran.

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