Not what you are looking for? Ask the experts!
Manage My Devices at Norton
What's going on with the Manage Devices (at my Norton Logon site)? I just installed Norton to a device that I had to reinstall Windows. The machine is now running fine and the Norton download and install went fine. It's all done, the new suscription product key in, ran live update etc.
But online at the Norton site the Manage My Devices has the device still showing the old expired suscription. (I purchased a new Norton suscription recently but the device is a clean install.) So (in the Manage My Devices online) I clicked on suscription product ID and put the new one in but it just keeps endlessly running this message that says, >Please wait while we try to reach your device. If your device is offline, we’ll try again when it’s back online.<
The device is not offline, I'm logged into to Norton online as I'm doing this on the very device it can't seem to reach ???
If I delete the device (in My Devices) can I then add it without having to go thru the entire Norton re-install again on that device?