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Kudos0

Manage My Devices at Norton

What's going on with the Manage Devices (at my Norton Logon site)? I just installed Norton to a device that I had to reinstall Windows. The machine is now running fine and the Norton download and install went fine. It's all done, the new suscription product key in, ran live update etc.

But online at the Norton site the Manage My Devices has the device still showing the old expired suscription. (I purchased a new Norton suscription recently but the device is a clean install.)  So (in the Manage My Devices online) I clicked on suscription product ID and put the new one in but it just keeps endlessly running this message that says, >Please wait while we try to reach your device. If your device is offline, we’ll try again when it’s back online.<

The device is not offline, I'm logged into to Norton online as I'm doing this on the very device it can't seem to reach ???

If I delete the device (in My Devices) can I then add it without having to go thru the entire Norton re-install again on that device?

Replies

Kudos1 Stats

Re: Manage My Devices at Norton

On the computer, open Norton Security and click on Settings - Administrative Settings. Scroll down to Remote Management and be sure that is turned on. Then from your Norton product, click on Help - Subscription Status to sync your computer to the Norton servers.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Manage My Devices at Norton

Thanks I surmise it will only work for the device I'm currently logged in on (?) or possibly whatever devices are currently online at the time.
I will try this when I get in tonight as this morning I still had the same problem when logged into my norton.

Kudos1 Stats

Re: Manage My Devices at Norton

You need to check this setting on all computers, so they can connect to the My Norton web site. But especially on the one where you reinstalled Windows and Norton.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Manage My Devices at Norton

Well my schedule has been crazy but finally got time to deal with this. I did try to turn ON Remote Management but it was grayed out, did not respond. So I logged into my Norton acct and just deleted the device from my My Devices and logged out. I then ran Norton NRnR.exe on the Laptop. After reboot and completed Norton reinstall I then logged back into my Norton acct and the device was then showing. I looked and the Remote Management was not grayed out anymore and I set it to ON. Everything now works.

I have a question, what exactly does having Norton Remote Management set to ON encompass (?) i.e. this isn't the same effect as same said Windows OS settings to allow a remote user to use my computer is it?

Also what's the effect if I leave Norton Remote Management OFF except when I want to manage my Devices?

Kudos1 Stats

Re: Manage My Devices at Norton

Remote management  for Norton is not allowing anyone to remotely access your system. It is only for the remote features available from your Norton Account Web page.

You could leave the setting off until you want to use it. But you need to be aware that the setting may not take affect immediately. It could take a few minutes or a few hours to update on the web site.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Manage My Devices at Norton

Thank you sir.

Kudos0

Re: Manage My Devices at Norton

You are welcome.

We are here if you need us again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Manage My Devices at Norton

I came here looking for the solution to the Remote Management option being greyed out because my computer wasn't showing in My Devices in my Norton Account. Thank you, R_W_B , for your post explaining how to fix this problem. I followed the steps in your post and it fixed my problem as well.

The only hiccup was that I think I ran the NRnR.exe file before the current Norton install was finished checking it for safety and so it got stuck in the uninstall for hours. I shut down the computer and ran it again and a window popped up but it was blank, just said uninstall/reinstall at the bottom but did nothing when I clicked it. I closed it and ran it again and this time I had to click two run type messages and then it worked and brought up the agreement screen then the install screen. After that it was done quickly and once installed, my computer appeared in the devices in my Norton account. Anyway, thanks again!

Kudos0

Re: Manage My Devices at Norton

Glad it worked for you, sometimes NRnR.exe can run into issues. Sometimes you have to just uninstall Norton outright and then also manually go back and delete the Norton files in the Program Files folder and even sometimes take out all the Norton entries in the Registry. And then login to your Norton Acct and download the lastest download installer.
I later down the road after a Windows Update had an even more serious issue with Norton not starting and NRnR.exe was not able to complete then at all. Fortunately a Norton Chat person did a remote to my computer and fixed it doing all of the aforesaid plus more, but it took him awhile. As said in other posts it's best to always re-start before and after NRnR.exe. Also keep in mind that Win10 shutdown is not a complete shutdown, but restart is a complete re-set. So restart is best to reload clean (no saved hibernated kernel parts) in such instances.

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