• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Manage Subscriptions Question After Upgrading From NIS To NS

I had NIS installed on 3 PCs (2-Win7 & 1-WinXP) where the subscription was about to expire.  I bought a license for NS (5 devices) from Amazon.  I successfully installed NS on all 3 PCs.  After installing, I logged into my account at Norton to check on the subscription status.  The 2-Win7 PCs showed correct status on the Devices tab, but the 1-WinXP PC showed a "Trial" version of NS.  Yet, the status of all 3 is correct on the Services tab.  What gives?

Screenshots attached. (license key & serial number have been obscured)

--------------------------------------------------Gary

Replies

Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

How do I block a program from internet access, specifically Windows 10???

Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

Hello intruder45

If you block Windows 10 from accessing the Net, then how will you get all the updates to the program? If you are not happy with Windows 10, you can revert back to your previous operating System.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

I'm attempting to stop Windows 10 auto updates, and actually I think I've done it.  But wouldn't mind clarification from someone a little more familiar with 10.  I didn't realize until I've updated, the issue with the built in spyware.  It's my thought that to acquire all the emails, texts, keylogging, voice records, web habits, what have you..is spying.  These actions have nothing to do with building a better platform, resolving conflicts, better stability, ect.  I've turned off everything I can find, turning off the auto updates will gave me peace of mind that another work around by Microsoft to continue spying, wasn't 'updated' into my system.  Which is what I found out was done with Windows 7, so I see no advantage to going back to a corrupted system when I think I have this one fix.  At least for now...   But I would like confirmation from someone else as to the services and aspects of Windows 10 that should be blocked. 

Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

I see that you are new to the forum.  Please go back and start your own topic.  Your question is unrelated to my opening post.

--------------------------------------------------Gary
Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

hi Intruder45

I think what you are asking is different to that which Nikki605 is referring to. You may find some of the information in the thread linked below to be helpful and may answer some of your questions:

https://community.norton.com/en/forums/windows-10-tips-and-tricks

Michael

Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

hi Gary (nikki605)

I have found that the Devices Section is rather more difficult to keep upto date and accurate whilst that under Services is almost always correct.

I believe it helps if on each device Remote Management in Norton Administrative Settings is set to ON. 

The Devices Section does not appear to affect the way Norton works on each device however, if you delete the device which is stated to have the Trial installed, turn on that device with the Remote Management ON it should replace the listing deleted with the correct details. I believe this can take some time to take effect. At times when deleting the device the process seems to take some time with the blue circle rotating in the past after this happening for several minutes I have just clicked on the X at the top of the box when it stops but the device is removed.

Michael

Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

My apologies, I'll be more careful in the future.  And thank you Michael.

Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

Michael - thanks for the info.  I guess I'm reluctant to try your suggestion of deleting the device under the Devices tab because of the warning that is displayed:

"Removing this device may cause some of the Norton products installed to become inactive, including any malware protection.

Removing the device is recommended only if the device is lost or is no longer being used."

Remote Management is turned on in both Win7 PCs.  It may be a couple days before I can check that option setting on the WinXP machine which is displaying the "Trial" status.

--------------------------------------------------Gary
Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

hi Gary

I understand your reluctance, I was the same when I saw that. I know others have been brave/daft  and went ahead without effect. I've had the same device list more than once in the past. As I say the more important section is under Services.

Perhaps as things are working do nothing at the moment it could then be a project if/when you need to reinstall on the offending device.

I recently moved to Norton Security with Backup so took the opportunity to tidy the devices section at that time.

Michael

Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

When I did this upgrade to NS on all 3 machines Aug 15, I was surprised to see this one PC not shown correctly.  I thought it might have something to do with the fact that it was WinXP.  Guess not.

--------------------------------------------------Gary
Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

hi Gary

Don't think it's peculiar to XP, my Windows 7 laptop wasn't showing properly until I sorted it all out.

Michael

Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

I should have left well enough alone.  It's gone from bad to worse.

Three days ago I checked the WinXP machine and found that Remote Management was turned OFF, so I changed it to ON.  I powered off the PC and while it was off, I used one of Win7 machines to log into the Norton website for Remote Management and I deleted the WinXP Device that was showing the Trial version.  I was hoping that when the WinXP machine was powered up next time, that would update the Device list on the Norton website.  Well, I checked this morning and with the WinXP machine powered up and NS logged into my account, only the 2 Win7 Devices were displayed.  Yet under Services, it correctly displayed NS installed on 3 Devices.

In fact, things got worse. I re-checked the Remote Management setting on it and it had been turned back OFF.  When I tried to turn it back ON, it would not turn ON.  I can change other settings on the Administrative Settings page but not Remote Management.  I went to Help-->Get Support and let it run Auto-Fix, but that didn't help.

I'm going to try the NRnR tool to see if that will fix my ability to turn ON Remote Management, but I may need more help if that doesn't work.

--------------------------------------------------Gary
Accepted Solution
Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

Used NRnR tool which seemed to fix 2 problems:

1) I can now turn ON Remote Management

2) After the reinstall, the WinXP machine is properly displayed logging into the Norton website under the Devices tab, both product name and product key.

However, the website itself appears to be having a problem when I try to display the Services tab.  I get the message:

Norton Site Error

Try refreshing your page or try again later.

Error ID: 69a603d6-5254-4593-8ca9-07db5e1af135

We're sorry, but we're having a problem accessing the page you are trying to view. Try refreshing the page. If that doesn't work, please try again later.

I'll wait and try again later.

--------------------------------------------------Gary
Kudos0

Re: Manage Subscriptions Question After Upgrading From NIS To NS

I guess my last problem posted above was indeed a problem with the Norton website.  I logged into my account on the Norton website this morning and all entries under the Devices & Services tabs were correct.  No more error message.

My problem is resolved.

--------------------------------------------------Gary

This thread is closed from further comment. Please visit the forum to start a new thread.