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Kudos0

missing norton icon in tray

i have noticed the yellow norton icon is missing on the bottom right of the screen. when i double click the desktop norton icon to do a scan nothing happens. however the norton power eraser works and shows nothing wrong on the scan. when i log in to my account it says offline 9  days, which cannot be correct because i use it everyday.  i am using chrome and windows 7. i have tried restarting and reinstalling norton. still same problem. any ideas?

Replies

Kudos0

Re: missing norton icon in tray

Hello Sandwich,

Sorry to hear you are having so much trouble with this.  In the past, when i noticed the Norton Systray icon malfunctioning and the program not loading etc., i believe i would just re-start and it would be fine, however, in your case, since you tried all of that, the only other thing i can think of is if your un-install was not authoritative.  Perhaps try running the formal Norton Removal Tool: https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us  and then attempt the re-install. 

Regards,

H.B. 

Kudos0

Re: missing norton icon in tray

think it is solved. i got a red warning error 8504 104. it then ran autofix itself .

clicked remove and reinstall and  icon now reappeared. didn't say what the original problem was though.

only thing i can think it might have been was an adobe update downloaded about 10 days ago.?

Kudos0

Re: missing norton icon in tray

Ah, yes.  That pesky 8504, 104.  Sounds familiar from back when.  To my knowledge, Adobe should not interfere with your Norton, sometimes, i think these complex programs can just glitch.  I haven't seen that error in the newer renditions of Norton; were you using an older Norton interface?  In any event, it is good to hear that things (for now) seem to be under control. 

If you have any further questions, never hesitate to reach back out.

Regards,

H.B.   

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