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Kudos0

mkeeper.exe

I have run 'Superantispyware' and it indicates  during a scan that I have 'mkeeper.exe' in the following location; C\programfiles\microsoft\windows\mkeeperstat\mkeeper.exe yet that location does not exist!

My pc is given the green light when scanned by Norton.

I cannot find 'mkeepe.exe' in the alphabetical list of threats.

Any ideas please?

Replies

Kudos0

Re: mkeeper.exe

Hello Miles. In your control panel under "Programs and Features" do you see a listing for MKeeper? Secondarily, opening the task manager, Ctrl+Alt+Del, then clicking Task Manager do you see it listed under the processes tab? If so download Malwarebytes and run a full scan. This malware is discussed here. I would also remove Superantispyware as it can conflict with Norton and Malwarebytes. Please let us know how things progressed for you.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: mkeeper.exe

Thanks for your quick response.

I have done as you suggested and there is not trace of 'mkeeper'.  I have also searched for the file using file explorer with a zero result.  So it seems i don't have it but what is 'superantispyware' doing then? I have asked the support for comment but so far no response.

Therefore, it seems to me the SASW have made a mistake!

Any more suggestion gratefully received.

( I only run SASW as a stand alone about once a week. Should I still remove it? )

Many thanks

Kudos1 Stats

Re: mkeeper.exe

Thanks for the feedback. Indeed I would remove SASW, indications are it showed a false positive on your system. If this threat were still on the system Malwarebytes would have detected the registry entries for it, and prompted you to remove them accordingly. MBAM is a far more trustworthy program for detection and removal of browser hijackers, PUP/PUA issues that are missed even by Norton. I might note that Norton IS indeed doing its job, however, Norton focuses more so on things that are destructive to the operating system and/or propagate to the network. I would trust MBAM showing your system is clean.

Another note as a quote from your original post

C\programfiles\microsoft\windows\mkeeperstat\mkeeper.exe yet that location does not exist

This path should read: C:\programfiles\microsoft\windows\mkeeperstat\mkeeper.exe *Missing the \ in the pathway would cause the search results to be invalid.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: mkeeper.exe

thanks again

The omission was mine in the typing!

regards

Kudos0

Re: mkeeper.exe

You're most welcome. If you believe you have a solution from our suggestions here, please by all means mark the appropriate post that was the solution as the solution. Others who may have a similar issue can then see the solution. Glad to have assisted.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00

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