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Kudos0

is mobile security included?

Hello,  I've got norton security with backup for 10 devices, I've only used 2. Does this package include cover for my new Samsung Galazy 3 mini ? or do I need to buy mobile security separetly.  if my package does include it can someone tell me how I install it? many thanks

Replies

Kudos0

Re: is mobile security included?

Hi Hilary6000,

Welcome to the  Norton Community Forums!

Please see this KB Article "Download and install Norton Mobile Security". Hope it helps.

Keep us posted.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: is mobile security included?

many thanks, yes it has helped , "how to load Norton onto your android device", I downloaded the 30 day version of Norton Mobile Security from google play, so my phone is now secure. thank you.

However I had already tried the first link  "I am on my compter and want to send instructions of norton security to my mobile", I got to the point that says Install Now on my phone, but it wouldnt proceed, it said something about go to task manager and clear default and tap clear?

At the end of the 30 days will I be able to use my existing Norton Security package?

many thanks again for your help

Kudos0

Re: is mobile security included?

Hi Hilary6000,

Glad the KB Article helped.

As long as I could suggest a KB Article to answer your question … but now I’d rather leave it to a mobile expert to help you. Therefore I’m going to ask a mobile expert to please jump in and assist you. He should be on line later today.

Thanks.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Accepted Solution
Kudos3 Stats

Re: is mobile security included?

If you already have NMS installed on the device, you just need to sign into your Norton Account to activate the full version. Tap on the three horizontal bars at the top left of the NMS screen, and tap on Sign In. 

Let me know if this works.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: is mobile security included?

thank you so much Peter, yes I followed the recommended steps above and my 30 day trial mobile security has now extended to the remainder of my annual Norton security subscription. thank you

Kudos0

Re: is mobile security included?

Glad I could help. 

We are here if you need is again.

Things happen. Export/Backup your Norton Password Manager data.

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