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More issues with Pulse Secure Client

For a month or two I've been having this problem with the Pulse Secure VPN client:  it wants to know when the last full system clan was, but in the log this error message shows up

GetLastFullScanTime : Time Taken:0.315893 : Error Code: ORC_ERR_NOT_FOUND: Error Desc : Object not found)

It seems like their ESAP  is out of sync again with the latest Norton Security release I have,  

Norton support folks:  how does this inter-company coordination work?  I know there's some sort of organization (OPSWAT, maybe?) of security vendors, but it seems like Juniper isn't on the program