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Most of my Identity Safe Logins disappeared

I used to have approx. 66 logins in my Identity Safe.  now I only have 22.   I tried access my safe via the Norton Toolbar in IE and via the mobile Identity Safe app - in both I only see 22.   I d not have a local backup of my Identity Safe.  Does anyone know why this happened and whether or not my lost logins can be recovered by Norton? 

(as a side bar: I tried chatting with norton support but they insisted on remote connecting to my computer despite the fact I told them this wasn't device-specific. None of their security certs mentioned Norton or Symantec so I cut of the chat.)



Re: Most of my Identity Safe Logins disappeared


Did you connect with the Official Norton Customer Support? Here is an Official Customer Sup port link.


There have been several cases like this. I know that Symantec is working on it.


Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 Chrome latest version.
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Re: Most of my Identity Safe Logins disappeared

You say you do not have a local backup of your vault? By default, the online vault is backed up to your Documents folder. Look for a folder called Norton Identity Safe Backups. In that folder is a folder with your email address. In that folder should be backups of your vault.

If you find those backups, you can import it to your current vault.

Things happen. Export/Backup your Norton Password Manager data.

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