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Kudos0

Most of my Identity Safe Logins disappeared

I used to have approx. 66 logins in my Identity Safe.  now I only have 22.   I tried access my safe via the Norton Toolbar in IE and via the mobile Identity Safe app - in both I only see 22.   I d not have a local backup of my Identity Safe.  Does anyone know why this happened and whether or not my lost logins can be recovered by Norton? 

(as a side bar: I tried chatting with norton support but they insisted on remote connecting to my computer despite the fact I told them this wasn't device-specific. None of their security certs mentioned Norton or Symantec so I cut of the chat.)

Replies

Kudos0

Re: Most of my Identity Safe Logins disappeared

Hello

Did you connect with the Official Norton Customer Support? Here is an Official Customer Sup port link.

www.norton.com/contactcs

There have been several cases like this. I know that Symantec is working on it.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos1 Stats

Re: Most of my Identity Safe Logins disappeared

You say you do not have a local backup of your vault? By default, the online vault is backed up to your Documents folder. Look for a folder called Norton Identity Safe Backups. In that folder is a folder with your email address. In that folder should be backups of your vault.

If you find those backups, you can import it to your current vault.

Things happen. Export/Backup your Norton Password Manager data.

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