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Kudos0

moving mz Norton purchase to a laptop with different keyboard language

Hello,

I changed laptop, the old one had an English keyboard and Windows7, the present one German keyboard and Windows10.

I tried to activate my Norton subscription on the new laptop, but when I enter the activation key (the one I got in the email I received at the time I bought the product), it is not recognized.

How do I activate my subscription?

Thanks,

Alberto

Replies

Kudos0

Re: moving mz Norton purchase to a laptop with different keyboard language

You have to go into your Norton account and remove the device which is no longer being used. Did you purchase a 1 user license or multiple? Which Norton did you use to have and which one do you have now?

Kudos0

Re: moving mz Norton purchase to a laptop with different keyboard language

Hello Peppo

Did you purchase your Norton Subscription in the same country as you are wanting to install your product now? There are regional locations so subscriptions are not usable all over. Are you located in the same country where you purchased the product from?

Did your new laptop come with a trial security product? If it did, you must thoroughly remove the trial version using the removal tool from  the other company.

Is Windows installed with the same language as your previous computer?

If you continue to have issues trying to do it, you can contact Customer Support.

www.norton.com/contactcs 

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: moving mz Norton purchase to a laptop with different keyboard language

Hello,

old laptop was bought in England, had english Windows7 and english keyboard.

Then we moved to Germany, Norton antivirus was first bought in Germany and installed on the old english computer.

Now we bought a new laptop, bought in Germany, has german Windows 10 (but I set it to english), and german keyboard. 

I want to migrate the old Norton antivirus, (which should still be valid since I renewed the subscription only 6months ago) to the new laptop.

I enter the product key but this is not accepted.

Kudos0

Re: moving mz Norton purchase to a laptop with different keyboard language

I would contact Norton Support using the link given in floplot's post above. They have the tools to check the product key you are trying to use.

Things happen. Export/Backup your Norton Password Manager data.

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