• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

My Identity Safe is shown as Closed when it's Open.

This morning, the Norton toolbar on IE11 showed the Vault is closed but nothing happened when I clicked on it. Completely dead. So I then clicked on the Norton Security icon on the bottom tool bar and opened it that way. That screen in Norton Security showed I was signed in but the IE11 toolbar icon still showed Vault closed.

I've had several problems with shortcut icons on my toolbar not working (eg to a document or folder) so I've deleted them and created a new one. Should I do the same with my Norton Toolbar?

PS It's only happened since this week's WUs on Patch Tuesday.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

Replies

Kudos0

Re: My Identity Safe is shown as Closed when it's Open.

Hello Taffy

There have been issues with Identity Safe this week. I wouldn't do anything yet other than restarting and trying again every so often. Watch it over the weekend. If it's still happening on Monday, then I can bring it up. This is my opinion.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My Identity Safe is shown as Closed when it's Open.

Taffy

The Signed In on the Norton Security main page just means you are signed into your Norton Account. Not the Vault.

As floplot suggests, a couple of more system restarts may get all Windows updates settled down.

Also a couple of manual LiveUpdate runs might help.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: My Identity Safe is shown as Closed when it's Open.

Thanks Both. When I powered up this morning I didn't have the Norton toolbar. I git it back by using the enable button in the Apps process.

This can now be closed. Cheers.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: My Identity Safe is shown as Closed when it's Open.

Hello Taffy

Glad you got it to work. Thanks for the update.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.