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Kudos0

my new shopify store Web Safe warning

Hello

my new website https://www.nonslipmat.com.au/  is hosted on Shopify and when customers try to proceed to checkout the Norton Web Safe warning comes on indicating the following:

Scam Insight: Personal Information Risk

This site is safe, but…

It asks for personal information and is not well established with the Norton Community. Use caution when entering any of your information on this site.

Could you please help resolve this as it causes customers to abandoned the checkout process.

Replies

Kudos0

Re: my new shopify store Web Safe warning

Hello ElieA

Welcome to the Norton Community Forum

What you are seeing is a Scam Insight Warning which shows up on new sites.Once enough Norton customers have seen your site, that warning will disappear, .Please register your site with Safe Web.

http://safeweb.norton.com/help/site_owners

 
Then please put your Meta Tag near the top of your Home Page in plain text. You can then have your site verified and evaluated by Safe Web. I can have them remove the Scam warning if it's still there. I didn't see any warning when I looked around the site.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: my new shopify store Web Safe warning

Hello floplot

thank you for your reply, as I am not very technical with these Meta Tag details and as my website is with Shopify I do worry that if I start doing wrong things it will have an negative effect on my site.  my site is already verified by google (for google search and google analytics) so would it be possible for you to just have Safe Web remove the scam warning.

Thanks

Kudos0

Re: my new shopify store Web Safe warning

Hello EliseA

I can ask them, but they usually want you to put in the Meta Tag. If you register with them, they will send you an email with the Meta Tag . You would just have to Copy/Paste  into your Source Page just like you did with the Google Meta Tag.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: my new shopify store Web Safe warning

Thank you floplot

appreciate if you could ask them and let me know

Good night to you too

thanks 

Kudos0

Re: my new shopify store Web Safe warning

Hi ElieA

We whitelisted the site 'nonslipmat.com.au' in Scam Insight. The changes will take a few hours and the block page will be removed.

The site is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=nonslipmat.com.au

Cops

Kudos0

Re: my new shopify store Web Safe warning

Hello ElieA

Good Luck with your website. The Safe Web Team came early today. The Website is evaluated as Green OK. The Scam Warning page should be gone by now because it was Whitelisted.. Since your issue is now solved, could you please mark your Thread as solved? Pick out the post which did the actual white listing and evaluating your site as Green OK. I only explained to you what was done. Just click on Mark As Solution located on the bottom of the posts.

Could you also please fill out the Forum Feedback located on the Right side of the page. It looks like this.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos0

Re: my new shopify store Web Safe warning

Dear Floplot

Thank you so much for helping out resolve this issue

Kudos0

Re: my new shopify store Web Safe warning

Hello ElisA

You are very welcome  You know where to come now if you have any more issues with your Norton Product.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.