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Kudos0

My rootkit scan ??

I ran a rootkit scan, and found multiple issues, that my Norton couldn't fix, I contacted Norton and after multiple tries They found the same problems in the rootkit, The solution they said was to remove the Norton product and then reinstall. This has not fix whatever is going on , after reinstalling the same 60 odd alarms were on the scan , And now when I run the scan (rootkit) the internet drops out, when the computer is compilling the results,so now I can't even see how many problems there are, this happened 4 times in a row this morning , so it's not a coincidence  Is there anyone who knows whats going on or can help me....

Replies

Kudos0

Re: My rootkit scan ??

Um, rootkit scan with Norton Power Eraser?

Um, and what did Norton offer to do about the "rootkits"? 
Do you suspect your machine is infected?
Does Norton support suspect your machine is infected?

Um, what does your resident Norton Security full scan report?

Kudos0

Re: My rootkit scan ??

Norton told me they are not a problem  (I am not so convinced) They told me to uninstall the reinstall my Norton product... At which time they said problem fixed. Upon an other scan I found this to be not true.. So today I upgraded to the new 360 and tried the same thing , the scan now constantly stops at the same point when compilling the data from the rootkit scan. The internet conection ceases at the same point so you cant get a result . This happens at exactly the same time, so it's no coincidence, I did it 4 times with the same result , so yes I think there may be something nasty on my pc , And being an amatuer at computers I don't know what to do....PS the full scan says all clear....

Kudos1 Stats

Re: My rootkit scan ??

So, you're running rootkit scan with Norton Power Eraser?

Why are you running Norton Power Eraser? 

NPE does not detect malware (that is what Norton Security is for), it presents you with a list of files that could be malware.  It is meant to be run when your Norton program does not detect anything malicious but you still suspect that something may be acting suspiciously on your PC.  If there doesn't appear to be anything wrong, the results returned by NPE will almost always be safe files that belong to applications on your system.  NPE doesn't tell you much about a file because it really doesn't know much about the files it presents - that's the whole point, if Norton knew whether the file was actually malicious or not you would not have to run NPE, as Norton Security would catch it if it was malicious and NPE would not flag it if it was a known good file. 

https://community.norton.com/en/comment/7865241#comment-7865241 

The NPE is a very aggressive scanner that was designed to be used as a rescue tool in emergency situations when your operating system becomes unstable or you believe you have deeply embedded malware that cannot be detected by a standard antivirus / anti-malware scan.  The NPE is prone to false positive detections and can sometimes remove important system files and registry entries (see Larry_A's thread Ran NPE and Now Computer Won't Boot to Windows for one example), and users in this forum generally advise against using this tool for routine scanning.  From the main Norton Power Eraser Tutorials page:

"Norton Power Eraser uses aggressive methods to detect threats, and there is a risk that it can select some legitimate programs for removal. You should carefully review the scan results page before removing files."

https://community.norton.com/en/comment/7944441#comment-7944441 

Kudos0

Re: My rootkit scan ??

Hello Mr. Mather. My personal suggestion is to download and install Malwarebytes, as noted in the earlier post, its free, runs great with Norton products installed. Just go through your settings once installed and make sure it doesn't start when Windows start so that its not set in real time mode. Many other users here have used these tools with positive results as it detects and removes things Norton doesn't concentrate on.

Once it populates its listing of what is detected please post a screenshot of it here so we may assist in reviewing. Here are the instructions for posting a screenshot directly into your posts.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: My rootkit scan ??

It would be helpful to know exactly what items the rootkit scan found.  Many programs use rootkit-like methods, so false positives are common.  Not everything that acts like a rootkit is malicious.

Kudos0

Re: My rootkit scan ??

Hi' @Mr R Mather

Please update Community. 
Please post progress.  

Thanks

Kudos0

Re: My rootkit scan ??

I ran the scan , again a couple of times and it does not even work any more, it will run through the scan to the point where it compiles the report on the scan , and the internet connection cuts out!!  as this happened a couple of times in a row I do not believe this a coincidence, But I think it was you who said not to worry about it anyway so I don't I just run the full system scan once every 3-4 days and hope that the results from the rootkit were and are irrelevant.

Kudos0

Re: My rootkit scan ??

Mr R Mather:

I ran the scan , again a couple of times and it does not even work any more, it will run through the scan to the point where it compiles the report on the scan , and the internet connection cuts out!!  as this happened a couple of times in a row I do not believe this a coincidence, But I think it was you who said not to worry about it anyway so I don't I just run the full system scan once every 3-4 days and hope that the results from the rootkit were and are irrelevant.

I presume you mean Norton Power Eraser "does not even work any more". 
Did you ask Support why NPE does not work?

And why run Norton Security "full system scan once every 3-4 days".
And did Norton Support confirm there is no problem, no infection?

I mean your opening post reads concerning, to me. 

I ran a rootkit scan, and found multiple issues, that my Norton couldn't fix, I contacted Norton and after multiple tries They found the same problems in the rootkit, The solution they said was to remove the Norton product and then reinstall. This has not fix whatever is going on , after reinstalling the same 60 odd alarms were on the scan , And now when I run the scan (rootkit) the internet drops out, when the computer is compilling the results,so now I can't even see how many problems there are, this happened 4 times in a row this morning , so it's not a coincidence  Is there anyone who knows whats going on or can help me....

Maybe, try Chat with Official Norton Support again. 

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