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Kudos0

My website is being labeled as unsafe by Norton

How do I verify my website and make it safe. When I type it into Norton Safe Web, it says there is one "Annoyance Factor" but it won't tell me what it is. I don't even know what an annoyance factor is. Can somebody help me figure this out? This is costing me business. The website is http ://www. johnmceachincopywriting .com/

Replies

Kudos0

Re: My website is being labeled as unsafe by Norton

Hi jdmceach,

We have manually verified ownership of your website 'johnmceachincopywriting.com' and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=johnmceachincopywriting.com

Cops

Kudos0

Re: My website is being labeled as unsafe by Norton

Thank you so much. You are a lifesaver.

Kudos0

Re: My website is being labeled as unsafe by Norton

Hello jdmceach

Good luck with your newly rated Green Go website. Could you please mark the post which gave you the solution? You will see that each post has the choice on the bottom of the post so you can pick one of the posts and mark that post. This will help our Search Feature

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My website is being labeled as unsafe by Norton

I have a similar problem and wonder if you can assist with this also.

The website http ://www. uktrainsim .com constantly gives the very obtrusive page with the message "Dangerous Website Blocked" giving the one offending file "CONVOI_CZ.exe" as causing this.  We reported this and Norton have since agreed that "CONVOI_CZ.exe" is a false positive.  This can be confirmed by the fact that it can now be downloaded without being intercepted and deleted by Norton (download was preciously prevented).

Even with this, the website http ://www. uktrainsim .com sill gives the message "Dangerous Website Blocked", citing the same file "CONVOI_CZ.exe" as being the only problem with it.

What can be done to get this resolved?

Kudos1 Stats

Re: My website is being labeled as unsafe by Norton

Hello dforrest

I will ask the Safe Web Team to retest the site. Please watch this link for a post from them. The earliest that will happen is late Sunday night.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My website is being labeled as unsafe by Norton

Thank you.

Kudos1 Stats

Re: My website is being labeled as unsafe by Norton

Hi dforrest,

We have manually analyzed your site 'uktrainsim.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=uktrainsim.com

Cops

Kudos0

Re: My website is being labeled as unsafe by Norton

I am also having the same issue as the original poster:

"How do I verify my website and make it safe. When I type it into Norton Safe Web, it says there is one "Annoyance Factor" but it won't tell me what it is. I don't even know what an annoyance factor is. Can somebody help me figure this out? This is costing me business. The website is http ://www. johnmceachincopywriting .com/"

The website is havilahlegal.com.au, how can I fix this?

Thanks

Kudos0

Re: My website is being labeled as unsafe by Norton

My website is also being blocked for the same "annoyance factor: 1" but shows computer and identity threats of zero.  It has really caused an issue with sales.  Can someone please fix this.

My website:  

www. diysoundgroup .com

Kudos0

Re: My website is being labeled as unsafe by Norton

Hello Erich

I have just done a Google search of your website and it is showing all Green Go. There are no annoyance factors checked off. Please see this site.

https://safeweb.norton.com/report/show?url=www.diysoundgroup.com

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My website is being labeled as unsafe by Norton

Thank you for checking.  This morning it was still there, so if you had a hand in that being removed, thank you.  I did call Norton's this morning and tried the online chat as well.  I will ask my customers if the warning is still popping up.

Kudos1 Stats

Re: My website is being labeled as unsafe by Norton

Hello

I see that you are still having the Annoyance Factor.

https://safeweb.norton.com/report/show?url=havilahlegal.com.au

I will contact the Safe Web Team about this Annoyance Factor now. Please stay tune to this thread for a report from the Safe Web Team.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: My website is being labeled as unsafe by Norton

Hi,

We have manually analyzed the site 'havilahlegal.com.au' and found it to be clean so we have changed its rating to green.

http://safeweb.norton.com/report/show?url=havilahlegal.com.au

Currently all these below three domains are rated green in safeweb.norton.com with zero Annoyance factors. If any of these websites has further issues with Annoyance factors, kindly contact us with the screenshot attached.

johnmceachincopywriting.com
diysoundgroup.com
havilahlegal.com.au


Cops

Kudos0

Re: My website is being labeled as unsafe by Norton

Hello jdmceach

Everyone in this thread has had their websites rated as Green Go and the Annoyance Factors have been removed. So it looks like your issues have all been fixed. Could you please pick a post which gave you the solution to your thread?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My website is being labeled as unsafe by Norton

Hi there! One of my clients has a website listed as "Dangerous Website Blocked" but the offending URL (and all of the blog) has been removed due to the hack and he is being hosted on a new server. Can this be corrected? The domain is jc2photo .com. Thanks a bunch!

Kudos0

Re: My website is being labeled as unsafe by Norton

Hello @Rob P Greer

I just clicked on the website you listed and it says page can't be found. What is the current location of the blog?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My website is being labeled as unsafe by Norton

It looks like the link as inserted in the message I posted is incorrect. Just type the domain "jc2photo.com" in your browser. 

Or use ^^^^ link as I fixed it in the source.

Kudos1 Stats

Re: My website is being labeled as unsafe by Norton

Hello Rob

It works now as a malware site. I have asked the Safe Web Team to retest the site.

Please stay tuned since the Team should be here in the Forum some time after midnight EST.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My website is being labeled as unsafe by Norton

The link in my most recent message. Not the first. Couldn't edit that one. Here's the link again:

www. jc2photo .com

Kudos0

Re: My website is being labeled as unsafe by Norton

Hi Rob P Greer,

Kindly request you/your client to follow the site owner verification procedure as instructed in http://safeweb.norton.com/help/site_owners.
Once ownership has been verified, your site will be queued up for rating evaluation.

Cops

Kudos0

Re: My website is being labeled as unsafe by Norton

Hello Rob P Greer

I have asked Cops again about that website and asked why it has to be verified again if it's the same blog, but on a new hosting site.. The link I gave him previously was the link that didn't work. This time I gave him the link that does work and I gave him the link with the blockage also. I saw it was blocked because it was a phishing site.

I may be incorrect in thinking it just has to be retested and not verified again, but I gave him my explanation any way.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: My website is being labeled as unsafe by Norton

Hi Rob P Greer,

We have manually analyzed your site 'jc2photo.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=jc2photo.com

Cops

Kudos0

Re: My website is being labeled as unsafe by Norton

Hi Cops, 

We would also to ask help for our websites,
919usanews.com and 919mexico.com have the same issues. may help us to verified our site and make it safe?
https://safeweb.norton.com/report/show?url=http%3A%2F%2Fwww.919usanews.com%2F
and
https://safeweb.norton.com/report/show?url=http%3A%2F%2Fwww.919mexico.com%2F

Thanks you so much!

-Dej

Kudos0

Re: My website is being labeled as unsafe by Norton

Hi dej,

We have manually analyzed your sites and found it to be clean so we have changed their rating to green.

https://safeweb.norton.com/report/show?url=919usanews.com

https://safeweb.norton.com/report/show?url=919mexico.com

Cops

Kudos0

Re: My website is being labeled as unsafe by Norton

Thank you so much! well appreciated, i hope you help a lot more people.

Kudos0

Re: My website is being labeled as unsafe by Norton

Console_Ops:

Hi dforrest,

We have manually analyzed your site 'uktrainsim.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=uktrainsim.com

Cops

 The website is again showing "suspect" for the same reason as was corrected earlier.

Kudos1 Stats

Re: My website is being labeled as unsafe by Norton

Hello dforrest

I just checked your train site and I didn't get any warnings when I went to the site. I did come across something odd though. When I clicked on the link that Cops posted for your site, it brings me to a report for a different website which was a green ok one. But when I copied your website link and put it into the Safe Web Site, then it showed a caution for what you have mentioned in your original post.

I will mention this to Cops though.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My website is being labeled as unsafe by Norton

Thanks.  The main site is still showing "suspect" for me.

Kudos1 Stats

Re: My website is being labeled as unsafe by Norton

Hi dforrest,

We have manually analyzed your site 'uktrainsim.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=uktrainsim.com

Cops

Kudos0

Re: My website is being labeled as unsafe by Norton

Thank you.

Kudos0

Re: My website is being labeled as unsafe by Norton

Hello dforrest

with your site. I hope it stays green this time. Cops link takes me to the correct website now also.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My website is being labeled as unsafe by Norton

I am facing similar issue. Over the same WiFi network, some devices report my website doolally.in as malicious, and the page is rendered by Symantec Norton (screenshot attached).

What do I need to do to get this resolved?

File Attachment: 
Kudos0

Re: My website is being labeled as unsafe by Norton

GauravSaha:  I am facing similar issue. Over the same WiFi network, some devices report my website doolally.in as malicious, and the page is rendered by Symantec Norton (screenshot attached).

What do I need to do to get this resolved?

https://safeweb.norton.com/report/show?url=doolally.in = SAFEWhat does 'detailed report' show?


Submitting a website to Norton Safe Web
https://support.norton.com/current/solutions/kb20090410134005

Safe Web Help Site Owners
https://safeweb.norton.com/help/site_owners

Kudos0

Re: My website is being labeled as unsafe by Norton

Hello

That screenshot looks different from the other malicious sites I have seen. I wonder if they changed them. The wording is even different. I'm going to ask Safe Web about this. Maybe it is different because it's a mobile site.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My website is being labeled as unsafe by Norton

Hi

Your site '
doolally.in' is already rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=doolally.in

Cops

Kudos0

Re: My website is being labeled as unsafe by Norton

The detailed report shows the site to be safe.

Kudos0

Re: My website is being labeled as unsafe by Norton

Why am I getting the warning on some devices then?

Kudos1 Stats

Re: My website is being labeled as unsafe by Norton

The images are from a mobile device.

Do you see it on more than one mobile device? What devices and Android version are you seeing it on?

I just tried on my HTC with Android 4.4.2 using Chrome browser and did not get any warning.

Try going into the Norton Mobile Security, NMS app settings. Tap on the 3 bars at the top left of the NMS screen and tap on Settings. Scroll down to the Anti Theft section and turn off the Device Administrator setting.  Now go to Android Settings - Apps. Scroll to the NMS app and clear the app cache and app Data. Restart the phone and turn the Device Administrator setting back on. Then test to see if things work properly.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: My website is being labeled as unsafe by Norton

For now, its only happening on two iOS devices. I checked but didn't find NMS installed on them. At my wit's end as to why it could be happening on specific devices and over specific WiFi networks; other devices can access the site fine on the same WiFi network.

Kudos0

Re: My website is being labeled as unsafe by Norton

Maybe it is some cached data in your Safari app. Go to IOS Settings - Safari - Advanced - Website Data. Then remove all website data. Now test your sites again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: My website is being labeled as unsafe by Norton

Hello, I am facing the same problem. My website higherglobe.co.network has been labelled as unsafe/malicious since this morning (maybe a little more). It happens on Chrome and Android Navigator. I'm using an Android Samsung device, but possibly, it may happen in different ones. Would you help me to set it back to the green list? I never had this problem before. I simply get the same warning as bjm_ reported above. I will be looking forward to hearing from you, ok?

Kudos0

Re: My website is being labeled as unsafe by Norton

Hello Flavio G

According to your Safe Web report, your site has a phishing problem. Here is the location of the phishing.

http://   dropbox   .fileview.shareprocessing-secure.websiteandtech.co.network/yoraccount/133d33e88c4b1d27b33935be06313ad

You have to clean up that line. Once you have cleaned it up, let me know and I will have it re-evaluated.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My website is being labeled as unsafe by Norton

Thanks floplot!

Would you please tell me how I can do that?

Kudos1 Stats

Re: My website is being labeled as unsafe by Norton

Whoever designed your web site needs to go in and delete the offending material.

Once that is done, you can come back and ask for the re evaluation.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: My website is being labeled as unsafe by Norton

I use a template, do I have do contact the company designer or the webhosting server would be enough?

Kudos1 Stats

Re: My website is being labeled as unsafe by Norton

Hello

You can see if the webhosting company can do it.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My website is being labeled as unsafe by Norton

Hi Flavio G,

Thanks for reporting this issue. We will be partitioning 'co.network’ for granular rating, so that members pages[sub-domains] will have separate rating & ownership.

Cops

Kudos0

Re: My website is being labeled as unsafe by Norton

Hello.

Thank you very much for your kind attention.

I contacted my webhosting service and received the following message:

"I have executed maldet scan for the domain and disabled all the malicious scripts from the server. Can you please have a check now and let me know if you need nay further assistance."

Then I've just checked the Safe Web Report, and it says "Norton Safe Web has analyzed co.network for safety and security problems" with no threats and OK status.

Dear Console_Ops, definitely, it would be much better if members of the domain could have an individual evaluation, because it is just like any other shared hosting service, with tons of guests.

Thanks a lot to all of you.

Kind Regards,

Flavio

Kudos0

Re: My website is being labeled as unsafe by Norton

PS: I mean, the ending co.network domain.

Kudos0

Re: My website is being labeled as unsafe by Norton

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