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Kudos0

My Website is Blocked by Norton as a Dangerous Site

Hi everyone! Can someone help me regarding this issue? Our website is http://aom.my/ and we're having problems since Norton's " Warning! This page is a Dangerous Website etc" pop up keeps on appearing when we enter the URL. I already added the meta-tag and meta keyword that Norton provided on our website after that I tried to verify it but it failed and still didn't work. Can anyone help me with this issue? It's been there for more than a week. Thank you!

Replies

Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

Also, the meta tag: is <meta name="norton-safeweb-site-verification" content="5hbi12evkyiwcsvl74piz-4553gktaazl6l471wcizuw4l77zdvstaxu4wt7zzgyqdt2ryzi9pbg32lvi0p6d0ijfvdlb1g3ew7umio6b78ybo9b7o06rhbvj7fwc57a" />

Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

You need to look at the Detailed Report of the site to see what Norton is detecting. Just adding a meta tag is not enough if the site is compromised/hacked. 

https://safeweb.norton.com/report/show?url=aom.my

Threat Report

Phishing Attacks

Threats found: 1  

Here is a complete list: (for more information about a specific threat, click on the Threat Name below)
 

Location:

http://aom.my/data/images/NATIONWIDE/nationwide.co.uk.htm

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

Hi Peterweb, thanks for the insight! Is there any way I could remove the threat in this case Phishing Attacks detected by Norton? Really appreciate any help.
Kudos1 Stats

Re: My Website is Blocked by Norton as a Dangerous Site

I"m not a programmer or web designer, but you need to go through the Code in the location that is noted in the detailed report. Sometimes it is some request for personal information on the web page that is flagged as a phishing danger.

In the mean time I will ask @floplot to use her contacts to try to recheck the site.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

Likewise, I'm also not a programmer but if anyone here knows how to locate and remove the URL mentioned above regarding the Phishing attack threat, it would be of great help. I'm also using a Wordpress website.

Hope it gets resolved soon. Thanks for the response, Peterweb!

Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

You need to have who ever designed your web site to have a look at the code to see if they can find anything suspicious.

 You might want to wait for floplot to reply here and try to get the site retested. It is possible it is a false positive.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: My Website is Blocked by Norton as a Dangerous Site

Hello Zethira

Welcome to the Norton Community Forum.

I will ask Safe Web to verify and re-evaluate your website. If it is still malicious, it looks like the phishing part is a NATIONWIDE image. If you can delete that line, I think that would clean it up. But first lets get it re-evaluated.

Please stay tuned to this thread for a response from the Safe Web Team on Monday night after midnight EDT.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

Hi Peterweb and Floplot! Will try and look for the image that's causing all of this problem. 

Thank you for the help, I'll come back again later for any response from the Safe Web Team. Have a nice day as well.

Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

Hi, @floplot and @peterweb I can't seem to find the image that you've mentioned. Is there any response from the Safe Web Team? I really hope it gets resolved soon.  Thank you!

Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

http: //aom.my/data/images/NATIONWIDE/nationwide.co.uk.htm

Although in the images folder, it is an .htm file you are looking for.  HTM is a file extension for HTML (Hypertext Markup Language) file format. ... HTMand HTML are the most common type of documents used to build static webpages. Both HTM and HTML may contain links to images, audio, video and scripts. Any browser or web editing program can open HTM files.

So you can see that that file may contain some links to images or scripts. Those scripts could be malicious.

It is this file nationwide.co.uk.htm that you need to look for in the images/nationwide folder.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

Hello

The Safe Web Team didn't pick up their messages last night. Hopefully, they will pick up their messages tonight.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

Hi, @peterweb will try to re-check the image folders once more. Thanks for the insight! 

Also, will patiently wait for The Safe Web Team's response. Thank you as well, @floplot

You guys have been helpful! 

Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

Hi Zethira

We have manually analyzed your site 'aom.my' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=aom.my

Cops

Accepted Solution
Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

Zethira

You can stop searching now. Looks like it was a false positive. You should be all good now.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

Hello Zethira

Good Luck with your website. Your site is now evaluated as Green OK. As Peter has mentioned, you can stop looking for the bad code.Could you please pick the post which solved your issue and mark that post as the solution.? To do so, please click on Mark As Solution located on the bottom of each post.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: My Website is Blocked by Norton as a Dangerous Site

Thanks for the help everyone! Sorry about the late reply wasn't able to check the forum yesterday. Have a great day ahead. Thanks again! ❤

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