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Kudos0

My Website Showing Scam Insight Warning - New site

I have a relatively new web site for e-commerce:  https://www.arachnesweb.net

I have been seeing people put thing after thing in their cart, then abandon. So I tried it myself to see what's wrong and I got a horrible Norton's Scam Warning! My site is not a scam!

Then I tried to register my site, following your instructions. I pasted the verification code, and tried to go through the process, but it failed! I don't know what to do! I did a help ticket with my host (Big Commerce), and they tried to help with the code, but I am still stuck with no ability for my customers to check out without this horrid scary message about a Scam Website trying to collect their personal information!

The page redirects to this: Scam Insight: Personal Information Risk

What can I do? I don't know what else to do to make this go away and allow me to do business. This is so unfair!  None of your articles/advice fix the issue!

Help?!

Alison

Replies

Kudos0

Re: My Website Showing Scam Insight Warning - New site

Hi AlisonSheehan99

We have added the domain 'arachnesweb.net' to ScamInsight whitelist. Please check if you are still getting the blockpage.

Cops

Kudos0

Re: My Website Showing Scam Insight Warning - New site

Thank you SO much!

It appears to be resolved.

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