Not what you are looking for? Ask the experts!
N360 Restore only returned a small fraction of files
Using Norton 360 on Windows 10 (Anniversary Update not installed) - This computer was bought new on 7/10/16 after the old one had a fatal hardware failure. This is exactly the situation for which I use N360 backup. I have Norton 360 backups to an external drive from the old computer, but have only been able to restore 300 MB out of 18 GB to the new computer.
The file structure of this backup file is different from my other N360 backups. This one has all the files that were restored (300 MB) in the root of the N360 backup file. These files came from a single folder on the old dead computer. There is also a database in the root, and an additional folder which contains a number of subfolders which, according to their sizes, appear to contain my missing 18 GB of files. I have not been able to access these additional subfolders in my N360 backup.
My N360 backups on other computers do not contain any individual backup files in the root of the N360 backup folder. On both the old and new computers, I have been running the latest version of N360.
By the way, I also had a Windows Backup (2 yrs old, not kept current since I was relying on N360). Had no difficulty restoring from that backup, but of course it was so old as to be practically worthless.
Any suggestions for restoring the additional files from N360 Backup would be greatly appreciated.