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Kudos0

Network Firewall won't turn on, and I can't turn on Virus and Spyware protection for Norton

Hello. I'm having a frustrating time trying to figure out how to turn on my Windows 10 Network firewall. Everytime I turn on my laptop, after several minutes after logging in, a notification tells me that my Firewall is turned off. When I check, it says that Windows Firewall and Norton Security are both turned off. I try to turn Norton Internet Security on through the view firewall options in the action center, but after I try to turn it on, nothing happens. I have no idea if Norton Internet Security firewall is on or not, because when I check the Firewall Status, it says, "There settings are being managed by vendor application Norton Security with Backup". It frustrates me because I don't know what's true and what's not, is the Norton Firewall working, or is it off???? I'd really like this message to go away and not worry about it, but how am I suppose to know if my Firewall is actually turned off and everything is just messed up??? Also, whenever I try to turn on Norton Virus Protection and Spyware and Unwanted Programs Protection, it won't let me. The turn on button is off or whatever, and Windows Defender is turned on. I bought Norton to do Virus Protection and all this, but Windows 10 will only let me use Windows Defender. And when I turn Windows Defender's Realtime Protection off, when I go to turn one on, it only has the option to turn Windows Defender on, and it won't let me turn Norton on. Is this a problem, or is there more to this? I don't know. If anyone can give me a solution to one or both of these, it would be really appreciated. Thank you.

Replies

Kudos0

Re: Network Firewall won't turn on, and I can't turn on Virus and Spyware protection for Norton

Have you restarted the PC (not shutdown, but restart)?  It may take a couple of restarts to settle things if you have recently upgraded to Windows 10.

Kudos0

Re: Network Firewall won't turn on, and I can't turn on Virus and Spyware protection for Norton

I just got this laptop yesterday. It came with Windows 10. I'll try it anyway, thanks. The weird thing is, I've never had this problem with my Asus Windows 8.1 desktop pc. I don't know why my laptop is having this problem. Also, its a HP laptop and I have smart firewall on in the Norton settings, if that makes a difference. I have tried turning if off and on before to test things, but I don't know if that could have caused a problem.
Kudos0

Re: Network Firewall won't turn on, and I can't turn on Virus and Spyware protection for Norton

I tried to restart 3 times. It still takes a while until the Notification tells me that the Windows Firewall and Norton Internet Security is turned off. It still does nothing when I try to turn one of them on.
Kudos0

Re: Network Firewall won't turn on, and I can't turn on Virus and Spyware protection for Norton

Was Norton pre-installed when you got the computer or did you install it yourself?  If you installed it yourself, did you remove whatever pre-installed security software came with the PC?

Kudos0

Re: Network Firewall won't turn on, and I can't turn on Virus and Spyware protection for Norton

I bought the subscription for Norton Security with Backup and installed it myself. I had Mcafee pre-installed when I first logged in to my laptop. Other than that, there was Windows Defender. I uninstalled Mcafee normally through the control panel. I'm getting assistance from Norton Support, so maybe they can find a solution.
Kudos0

Re: Network Firewall won't turn on, and I can't turn on Virus and Spyware protection for Norton

You need to fully remove the McAfee from your computer using the McAfee removal tool. See here

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Network Firewall won't turn on, and I can't turn on Virus and Spyware protection for Norton

Well, before I needed to leave and say bye to the Norton Support representative, he/she downloaded a Norton Removal Tool. I decided to use it, then it opened a browser page telling me to reinstall my Norton product, and then I did, and then for once, the "Communicating to Norton Server" page actually worked, and my problem was solved! I restarted and Norton is protecting my firewall and is my virus protection and spyware and unwanted programs protection as it should be. That's a relief. I would download that Mcafee Consumer Product Removal Tool, but I'm too scared that it'll affect Norton in some way, but if the problem comes again, I'll use that, thanks.

So, if anyone else in the future is having problems with the Network Firewall not turning on, and that Norton isn't your virus protection and spyware and unwanted programs protection, then download the Norton Removal Tool, and it may work! Because it worked for me.

Thanks a lot for the help guys, Thank you very much.

Kudos0

Re: Network Firewall won't turn on, and I can't turn on Virus and Spyware protection for Norton

Am having same problem on windows7 only started today had in installed for a month with no problems until today restarted 5 times then after a short while does the same again, not sure whether to just try reinstalling. Your help would be much appreciated.

Kudos0

Re: Network Firewall won't turn on, and I can't turn on Virus and Spyware protection for Norton

That helped the original poster in this thread. You can download the Norton Removal Tool from   www.norton.com/nrt

Be sure you read the Before you Begin section, and run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.

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