Not what you are looking for? Ask the experts!
New android Identity Safe App wiped out my vault data
I have Norton Vault installed on my PC and my iPad. I bought a new smartphone and downloaded the android Norton Identity Safe app for the LG G3, and in the setup, I entered my norton password (not the vault password). Then I was asked to create a vault password. This surprised me as I already have a vault password. Nevertheless there was no other option, so I entered my existing vault password. I found myself with a brand new empty vault. Fearing the worst, I checked both my PC and iPad vaults. Several years of data GONE!
Can I retrieve my data?