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New debit card could not be recognised

Hi guys,

I am using Norton Security Premium with automatic renewal setup. As the validity of my company's debit card has ended in September 2018 and I got new one, I tried to change it in My account. Unfortunately, the number of the card could not be recognised thus I can not finish required steps to renew my debit card info. I also tried to delete my old card settings and to newly add my recent card without success. My subscription ends up in mid January 2019 and I hope this situation could be solved until then.



Re: New debit card could not be recognised

Hello whitewolfsix

Welcome to the Norton Community Forums.

There seems to be a backend issue with accepting credit cards. I have seen a couple with issues similar to yours. You can give Customer Support a call so that they will realized that there is an issue with this.


Have a Good Night and


Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU Core Firmware 270 I E 11 Chrome latest one

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