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Kudos0

New Identity Safe option for Firefox times out and closes

It seems that periodically the new, and I hope temporary, cloud Identity Safe fix for Firefox seems to periodically time out and close, requiring repeated logons. I've checked settings and there is nothing to stop this. Am I missing something or is this the way Norton meant this temporary fix to work?

Labels: Firefox

Replies

Kudos0

Re: New Identity Safe option for Firefox times out and closes

I had not heard of a timeout. It will close if you close the FF browser.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New Identity Safe option for Firefox times out and closes

Yes, of course I am aware of that. This has happened a few times while the browser remained opened while I was either away from my PC or involved with other tasks.
Kudos1 Stats

Re: New Identity Safe option for Firefox times out and closes

This is happening to me too and is very annoying, but is the result of browser closing.  Does not happen under Windows IE

Kudos0

Re: New Identity Safe option for Firefox times out and closes

Hello

Please remember that this vault and toolbar are not finished products. They are bound to be various bugs and missing parts and functions still.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: New Identity Safe option for Firefox times out and closes

I think I've encountered another situation when the safe closes. My laptop is set to go into hibernation mode when I close it. Apparently, if I keep it closed for any length of time, the safe closes. I should note that when I do close the laptop, I do NOT close Mozilla. This has nothing to do with if the laptop in plugged into a power source. When I open and restart the laptop, it either has plenty of battery life or I've plugged it back in. If this is an issue with Norton software, I hope it's added to the list of things needing attention. But - it might just be some weird quirk in my laptop.

Kudos0

Re: New Identity Safe option for Firefox times out and closes

kent218,

Please double check your Identity Safe Settings > Security Tab > and ensure you do not have the close vault after XX minutes of inactivity selected.

Kudos0

Re: New Identity Safe option for Firefox times out and closes

Are you even comprehending these posts?  FF/Mozilla doesn't have a time setting in the security tab.  Otherwise, us stupid people could've figure that one out.

Kudos0

Re: New Identity Safe option for Firefox times out and closes

"Please double check your Identity Safe Settings > Security Tab > and ensure you do not have the close vault after XX minutes of inactivity selected." This is a joke, right? The 'new' vault add-on has no such feature, unless it's hidden where no one can find it. The old Identity Safe does have this feature. But, at least for my installation, it is automatically inactive. In fact, in all the years I've been using the old Identity Safe, it never once shut down, except when I turned off the PC, no matter what.

Kudos0

Re: New Identity Safe option for Firefox times out and closes

We are aware that the FF extension does not have this setting. What we are not aware of, is whether settings in the main ID Safe from your Norton Security product will carry over to the FF extension.

What yank missed in his suggestion was that you check these settings from the Norton Toolbar in IE or Chrome, or from your Norton Security products Settings for ID Safe.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New Identity Safe option for Firefox times out and closes

Peter,

Listen....this is about the FF and the FF only extension, not Windows IE, not CHROME and not the Norton Desktop app - NIS.  BUT, the FF extension.  Both Kent and I have said that the extension does not work and were looking for answers as to why the TIMEOUT.  We don't care about the others because the others do not control the extension in anyway.

Also, if you think we are that stupid...believe me we are not...and if you had taken the time to look at the NIS desktop app...then you should....there is no timeout feature there either.

So ZIP-IT unless you're an expert with an answer for the rapid TIMEOUT within the FF extension

I would appreciate it for all future "know-it-alls", to keep quiet, as well.  We don't care about your knowledge of other Norton products, or your desire to just be heard that you all think you know the answer. 

If you have the answer for the FF extension timing out, then then great......all replies are welcome.

Kudos0

Re: New Identity Safe option for Firefox times out and closes

AnAngryNun

So ZIP-IT unless you're an expert with an answer for the rapid TIMEOUT within the FF extension

I would appreciate it for all future "know-it-alls", to keep quiet, as well.  We don't care about your knowledge of other Norton products, or your desire to just be heard that you all think you know the answer. 

I'm sorry you feel that way. I guess your user name says it all. You will probably have a better chance of getting help if you back off a little.

We are just users like you volunteering to try to help other users with their issues.

Listen....this is about the FF and the FF only extension, not Windows IE, not CHROME and not the Norton Desktop app - NIS.  BUT, the FF extension.  Both Kent and I have said that the extension does not work and were looking for answers as to why the TIMEOUT.  We don't care about the others because the others do not control the extension in anyway.

if you had taken the time to look at the NIS desktop app...then you should....there is no timeout feature there either.

And this is why I posted  "What we are not aware of, is whether settings in the main ID Safe from your Norton Security product will carry over to the FF extension"   There is a time out option in the older ID Safe settings.

What you have to remember is the FF extension is still a Pre Release version.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New Identity Safe option for Firefox times out and closes

IT IS NOT IN THE NEW ONE you moron

You answer a post without knowing what people are talking about and yours is IE not FF

Again,......if you're a user and have knowledge answer. Otherwise, ZIP IT.  Nobody cares about your knowledge from last year and a completely different norton product/extension.

FF extension is new in the last 30days.

And try  reading the posts and if you have experience with FF extension answer otherwise SHUTUP

Kudos0

Re: New Identity Safe option for Firefox times out and closes

Despite what you think of us, we are trying to help if there is something in the product that can be adjusted.

I have been using the new FF extension since it came out. I know the limitations, and we are learning of other issues with it. It is a work in progress, and other features will hopefully be added in the near future.

I know exactly what settings are available in the new extension. If you know for a fact that the older ID Safe settings do not affect the new FF extension, then thank you for confirming that. Other than that, there is nothing we can suggest at this time, as Norton obviously has set this up as a security feature. And in the current iteration of the extension, there is no way to control the timeout setting.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New Identity Safe option for Firefox times out and closes

Peter,

Your original answer you referenced IE and Chrome.....why?   This post is about FF and as both Kent and I said...the settings are not there.  We wanted NORTON, not some rookies with maybe an idea of maybe another idea which was suggested by some friend I met in the park and then to post something about IE or Chrome,  to answer with this is a known issue or bug or point to the correct place to make the setting.

WE both use FF and wanted answers about FF.  So people that come on here and say REBOOT PC after install or check IE settings, because Chrome has this option are just WASTING everyone's time including your own.

The post was looking for a specific reply to FF.  If you know for a FACT that Norton is aware of this, then great give the Norton CORRECT answer or shut-up.

If you 2 would read the post correctly, then you would have known Kent and I were looking for an answer to FF and that we are not stupid and had investigated all option.  Thus, the reason we came here.

Nothing piss people off more than to come into these forums and listen to people say.....the most idiotic obvious options like press CTRL/ATL/DELETE, and let computer restart.

Kudos0

Re: New Identity Safe option for Firefox times out and closes

Your original answer you referenced IE and Chrome.....why?   This post is about FF and as both Kent and I said...the settings are not there.

I referenced IE and Chrome because that was a way to get to the time out settings we were asking you to check. You open the ID Safe settings from the old Norton Toolbar. It is possible that the settings from there could affect the FF extension as they use the same vault.

If you 2 would read the post correctly, then you would have known Kent and I were looking for an answer to FF and that we are not stupid and had investigated all option.  Thus, the reason we came here.

We were fully aware you were asking about the FF extension. We made the suggestions we did about checking other settings etc because unless we ask, there is no way to know what a user has done already. And you never did answer whether you did check the settings we asked about. It was suggested as a diagnostic step.

Nothing piss people off more than to come into these forums and listen to people say.....the most idiotic obvious options like press CTRL/ATL/DELETE, and let computer restart.

We are also not aware of a user's knowledge or experience unless we ask questions, or the user volunteers this information up front. So yes, sometimes we have to ask 'is it plugged in?'

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New Identity Safe option for Firefox times out and closes

I really do not want to get in the middle of all this, but I do have a few thing to say. First, I use FF almost exclusively. The ONLY time I use IE or Chrome is when I think I have an issue with a website and want to make sure it's not because I'm using FF. Second, I had my laptop in hibernation mode for almost 10 hours and the new ID safe add-on for FF was still active when opened my laptop. Third, before I typed my original post, I did check the new add on, the ID safe still active in IE and Chrome and also double checked other potential options in the regular Norton 360 program that might affect a timeout. I verified that the security setting for the vault dealing with closing the vault after XX minutes of inactivity was NOT checked. I will continue to monitor the new vault add-on on MY laptop and make every effort to report conditions that either close the add-on or have some other affect on the new extension.

Kudos0

Re: New Identity Safe option for Firefox times out and closes

FWIW: lost interest in the old vault years ago, and have no interest in the new vault. 
One of the reasons, lost interest in the old vault is because shortest timeout was 15min.
When my vault is open, my creds are in memory.  Any process may be able to read the memory of another process.   I've not read whether Norton vault has in-memory protection.  My point, for what it's worth is that when you can read your credentials, so can another.  When your vault is closed your creds are encrypted.  When your vault is open your creds are not encrypted.  Again, maybe Norton vault has in-memory protection where for only brief periods data cached in memory is readable. I don't know.  Even with in-memory protection, encrypted data must eventually produce real characters.  Real characters, should be assumed at risk. When you see readable characters, so can another process.  
My practice which may only work for me along with 2FA is to un-lock my vault for sensitive websites and auto-lock 1min.  I'll save persistent login cookies for non-sensitive sites.  Granted, some non-sensitive sites may not use persistent login cookies and some non-sensitive login cookies may time out.  My daily visit Webmail accounts are always signed-in.  My frequent visit Forums for example are always signed-in. Where I store my vault is less important vs how I use my vault. YMMV

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