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Kudos1 Stats

New Norton UI is horrid

The New Norton Internet Security UI is terrible

1. It looks cheap

2. It does not inspire confidence in a solid and complicated product as Norton

3. Looks like you got a newbie out of Design School to draw it in the 'flat' motif using a crayon

Do you change things just to have things to do for your employees?

I'd fire the UI designer and I'm a Sr. UX Architect w/ an online entertainment company

Replies

Kudos0

Re: New Norton UI is horrid

I had to laugh david because it was as tho you read my thots.

I'll add that it took me quite a while to figure out what transpired while I was away from the comp.  A Norton auto d/l (I have the comp set to NEVER allow auto d/l), a forced restart, & an icon that went from a green box to an orange and white circle with a big black check mark thru it.  When I clicked on the new icon, a screen came up stating that my account needed to be activated because it had expired (NOT).  I went to live chat for help only to see that I was #17 in line. 

Decided to walk thru the activate now screens.  It took a long time for the app to connect to Norton's server (5 tries on my part) then had to put in my log in and password and the PRODUCT KEY.  Finally up came the UI you described).  I clicked on "security" and there were the update definitions and scan, etc. options. 

You would think that Norton would at least send a short heads up email to subscribers alerting us of this change and how it should be handled but........ 

Kudos0

Re: New Norton UI is horrid

I had a similarly exasperating experience.

It downloaded and wanted me to restart the system, but the notification didn't even look like it came from NORTON and I thought it was an attack, so I did an update and a full system scan to make sure I wasn't compromised....

So I restarted and my windows system warning came up saying I had NO PROTECTION, so I'm freaking and going to the NORTON website and download the full freaking package and installed it and UP COMES THIS CHEAP LOOKING INTERFACE that I just paid about $80 bucks for...

Kudos0

Re: New Norton UI is horrid

And now its December  2015 and it still looks like it came out of a cereal box .  Its so damn ugly and the windows that open don't even line up . Wake up Norton please .

Kudos0

Re: New Norton UI is horrid

You can't please all of the people all of the time.

Personally after the previous dark UI's, I think the new one is clear and easy to read.

Besides, I'd rather have a tool that protects me than a pretty interface, that's all sparkly and gimmicky.

Windows 10 Home X 64
Kudos0

Re: New Norton UI is horrid

You're exactly right. If they were unfortunate enough to have a malware infection at some point in time, they would probably reconsider their priorities involving cosmetics vs. solid protection, and not be shallow.

DELL XPS 8900 / I7-6700 / 64bit / 16GB RAM Win7 Pro - Norton Security
Kudos0

Re: New Norton UI is horrid

I think you missed the point .

Its just so badly finished , like they rushed it out the door and didn't give a **** 

When the scan window is opened it doesn't even feel liike part of the suite anymore , it's not even ilined up.  In Windows 7 it looks garbage .  WIndows 10  you probably wouldn't care as it would blend in well as its equally ugly.

Is it really too much to expect both functionality and a nice interface in a paid product ?

And what's that rubbish abut getting a malware infection  ?   Are you saying V21 is not up to the job ?

If you bought a new car and the panels were all misaligned  and poorly finished , I guess as long as it got you from A to B safely  ... you'd be happy then.?  

Takes all sorts I guess . 

Kudos0

Re: New Norton UI is horrid

I don't really see why you say it is cheap. It is equally simple with the previous one. Why is the scan window not aligned with the rest of the suit? (Windows 10, for example, is misaligned). The only 'radical' difference is the color that has changed from dark to light. As F4E said, you can't please all of the people all of the time. 

I will agree though, that there are a few annoying deficiencies in terms of interface functionality. To name some of them: 

- The expanding and minimizing of the tabs Security, Identity, Performance (with the whole product being an active button that pops them up or down) is useless and adds more unnecessary clicks to perform a simple task.

-  It is hard to find the Background Tasks window and task settings have been horribly scattered around the interface (Firefox cleanup is in a different place than IE cleanup, there is no Edge or Chrome cleanup; setting scheduled scans does not follow the same logic with setting other tasks) 

- Some settings turn red when off and others don't. I though that this had to do with the setting affecting security or not, but that doesn't seem to be the case.

However, the previous have nothing to do with the product's aesthetics.  

Kudos0

Re: New Norton UI is horrid

And if enter to choose the style of the main window, eg. black, white and other color or a background image?

Kudos0

Re: New Norton UI is horrid

I have NSBU and everything aligns window wise. Maybe it's a display problem for some people.

Display adapters and drivers need to be kept up to date.

A reboot and/or a reinstall of the program often fixes things.

Windows 10 Home X 64
Kudos0

Re: New Norton UI is horrid

Doesn't line up on scanning window , rest of it does . Drivers make no difference.

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