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Kudos0

New release / Upgrade problems

I recently installed an new release version  / upgrade to my existing Norton product suite.  I can no longer add new web sites and passwords to my Norton identity Safe file records.  Consequently, I no longer have the  auto-fill capability of Norton Identity Safe.

Is this a common problem and is there somewhere I can go to resolve the issue.

Some of my old identity Safe auto fills work as previously set up.

Replies

Kudos0

Re: New release / Upgrade problems


jwturko wrote:

I recently installed an new release version  / upgrade to my existing Norton product suite.  I can no longer add new web sites and passwords to my Norton identity Safe file records.  Consequently, I no longer have the  auto-fill capability of Norton Identity Safe.

Is this a common problem and is there somewhere I can go to resolve the issue.

Some of my old identity Safe auto fills work as previously set up.


Welcome

Double check you settings for Identity Safe. Click Settings - Web- Identity Safe. Click on 'configure' beside Browsing Options. Make sure you have the correct settings as shown below.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New release / Upgrade problems

Hi jwturko,

Are you referring to the lack of a popup when you first login to a new site?  That popup has been replaced by a bar at the top of the browser page.

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