I'm installing a new software program and Norton Security will not allow me to do so. It said that "SecurityRisk.gen1" and "Trojan.Gen.8!cloud" virus was present. What should I do?
treeman28 What is the program name?
The name of the software is "XChange2". It's downloadable online at the Minelab website.
Um, is this your "new software".
File name: XChange2-1.8.7-1.1.10.exe
Detection ratio: 9 / 64
Analysis date: 2017-10-30
Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.
If you believe Norton made a mistaken detection, you may submit a dispute at. https://submit.symantec.com/false_positive/.
At the same time that I posted this thread, I wrote Minelab support and XChange support. Minelab responded saying
"This is normal and is not a virus.
X-change 2 has an auto installer which almost every anti-virus and firewall will see as a virus and block due to the way it installs. Please temporary disable your firewall and antivirus, install X-Change 2 and then re-enable your anti-virus and firewall."
Is this acceptable technique(disabling the firewall and antivirus in order to install), from a security/safety perspective. If its a new program, how do I get Norton to validate its credibility?
treeman Follow the suggestion from bjm and submit the file(s) for false positive review. I would NEVER disable my security to allow any program to install. Not in today's internet environment. Detections are there for a reason, protection. No professional software company I know of would have their support to inform customers to take these actions. https://submit.symantec.com/false_positive/
Submit and await the results. You'll not go wrong having done so.
To follow-up on my inquiry.
I submitted the data as per your suggestions to Norton at https://submit.symantec.com/false_positive/
and received the following result.
File name: XChange2-1.8.7-1.1.10.exe MD5: 61ee583fef7703bc3dc7dc03b6c2f569 SHA256: 1bc872f561309d13838822c3584142b22f23f218f499b426eb0a5d706bce2d23 Note: Whitelisting may take up to 24 hours to take effect via Live Update
So, i'm just going to wait for their entry to go thru Live Update. Meanwhile, I'll try it periodically, for it to clear the softwares' scrutiny.
Thanks all for your sharing of your knowledge and experience.
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