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Kudos0

New URL for Norton Virus Definitions & Security Updates History?

Does anyone know if there is a new URL for the Virus Definitions & Security Updates page for Norton products where you can find the latest version number and release history for the antivirus (file-based) and IPS (network-based) definition updates? The image below from https://www.symantec.com/security_response/definitions.jsp is essentially what I'm looking for, but with Norton home consumer products (i.e., not Symantec business products) listed in the Select Products dropdown list.

My bookmark for https://us.norton.com/security_response/definitions.jsp?pid=ns isn't working anymore and just redirects me to https://us.norton.com/online-threats/?pid=ns.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.83 * MB Premium v3.1.2

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Accepted Solution
Kudos4 Stats

Re: New URL for Norton Virus Definitions & Security Updates History?

Kudos2 Stats

Re: New URL for Norton Virus Definitions & Security Updates History?

bjm_:

https://au.norton.com/security_response/definitions.jsp?pid=ns_win

Hi bjm_:

Thanks for the link. After reading your post I tried the Canadian site at https://ca.norton.com/security_response/definitions.jsp?pid=ns_win and that seems to work as well, so it's the USA site at https://us.norton.com/security_response/definitions.jsp?pid=ns_win that's redirecting me to the wrong page.

Aussie Aussie Aussie, Oi Oi Oi
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32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.83 * MB Premium v3.1.2

Kudos0

Re: New URL for Norton Virus Definitions & Security Updates History?

Kudos0

Re: New URL for Norton Virus Definitions & Security Updates History?

bjm_:

https://au.norton.com/security_response/definitions.jsp?pid=ns_win

 Hi bjm_

The above link you suggested in back July has stopped working for me. When I tried that URL today I was re-directed back to the main Viruses and Risks page on the Australian site at https://au.norton.com/online-threats/?pid=ns_win.

The Symantec link at https://www.symantec.com/security_response/definitions.jsp still works fine and displays the Virus Definitions & Security Updates page for the Symantec business products like SEP (see image in my original post).  For some reason I just can't find the URL for the Virus Definitions & Security Updates page for Norton home products - assuming that page still exists somewhere.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB Premium v3.2.2

Kudos1 Stats

Re: New URL for Norton Virus Definitions & Security Updates History?

lmacri:
bjm_:

https://au.norton.com/security_response/definitions.jsp?pid=ns_win

 Hi bjm_

The above link you suggested in back July has stopped working for me. When I tried that URL today I was re-directed back to the main Viruses and Risks page on the Australian site at https://au.norton.com/online-threats/?pid=ns_win.

Yep.  

The Symantec link at https://www.symantec.com/security_response/definitions.jsp still works fine and displays the Virus Definitions & Security Updates page for the Symantec business products like SEP (see image in my original post).  For some reason I just can't find the URL for the Virus Definitions & Security Updates page for Norton home products - assuming that page still exists somewhere.

Yep. 

Edit:

Chat Support says:
We do not have this link anymore for Norton Consumers, we only have the Intelligent updater for manual update. However, we will try to ask our security developer if we do have a separate link on this.

Kudos0

Re: New URL for Norton Virus Definitions & Security Updates History?

[..]
Chat: bj m, I can connect to your computer to further diagnose your concern while you sit back and watch. This is a secure connection, and no personal information will be accessed. If at any point you are concerned, you can disconnect me by clicking on the [End] button. Would you like to proceed?
[..]

bj m: NO
[..]

Chat: I have shared the information I have with me at this level. To get more details regarding the same, we need to share the case with senior team. You will get a contact from Norton once we have an update from senior team. It generally takes 48-78 hours to get an update from senior team.
[..]
Chat: May I know if you have tried to translate the page to English in Chrome?
bj m: I tried to translate page in Chrome. Page cannot be translated.
[..]

Chat: Okay, I want to apologize to you regarding the issue you faced and still facing. Please allow us a chance as it might be possible that the link might have been shifted to another link. Please let us check with our senior team and then we will get back to you.                  


Kudos0

Re: New URL for Norton Virus Definitions & Security Updates History?

bjm_:

https://fr.norton.com/security_response/definitions.jsp?pid=ns_win

https://mx.norton.com/security_response/definitions.jsp?pid=ns_win
    etc. ...

Hi bjm_:

Thanks, you certainly made better progress than I did last night.  I have no idea why Norton seems to be scrubbing the Virus Definitions & Security Updates page off most of the English language sites (e.g., US, Canada, Australia, etc.).  I hope they aren't in the process of removing this useful information off all their regional sites, unless they intend on combining the release histories for all the Norton and Symantec definitions on a single page at https://www.symantec.com/security_response/definitions.jsp .  There are probably enough similarities between the SEP client and Norton Security these days that they could get away with this.

Lucky you didn't allow a remote access session when you contacted customer service via Live Chat.  They probably would have tried to reinstall your product with the Norton Remove and Reinstall tool, which seems to be their standard modus operandi for every chat.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB Premium v3.2.2

Kudos1 Stats

Re: New URL for Norton Virus Definitions & Security Updates History?

Hi Imacri,

A brief update.  I have not heard from "senior team" Permalink.

We are trying to bump issue upstairs.

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