• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

NIS 20.1.0.18 Identity Safe has lost almost half of my log-ins!

Went from Windows 8 to 8.1 and have nothing but issues with the new EPM in IE11 and NIS.

I receive my version of NIS from Comcast and already know that they won't have their version ready until sometime next week. Fine. OK. I've been advised to use the latest trial version of NIS in the meantime.

So, I installed it and it worked, as in, no whining from Windows about compatibility issues.

BUT, when I needed to head on over to some financial sites, I noticed that none of them were being listed (in the GOD-AWFUL new ID Safe)! Since we cannot open the .DAT files ourselves (or can we?), I had to look-up the information from an older .CSV backup I made.

Yup, sure as heck, the .CSV file was showing 97 log-ins and ID Safe had 50!

I've only discovered this in the last 10 minutes, since I've only had NIS installed for 15. I will probably delete my ID Safe info and see what happens when I import the data from the .CSV file.

I did a search but didn't find anyone with a similar issue. If someone has the solution, send it my way! :)

Thanks.


Nevermind...Even though I had told ID Safe from the Toolbar to show all, it didn't. I had double-checked the list in ID Safe from the NIS App itself and all were there. I had to check show all a couple times to get them to "show all".

Replies

Kudos0

Re: NIS 20.1.0.18 Identity Safe has lost almost half of my log-ins!

Went from Windows 8 to 8.1 and have nothing but issues with the new EPM in IE11 and NIS.

I receive my version of NIS from Comcast and already know that they won't have their version ready until sometime next week. Fine. OK. I've been advised to use the latest trial version of NIS in the meantime.

So, I installed it and it worked, as in, no whining from Windows about compatibility issues.

BUT, when I needed to head on over to some financial sites, I noticed that none of them were being listed (in the GOD-AWFUL new ID Safe)! Since we cannot open the .DAT files ourselves (or can we?), I had to look-up the information from an older .CSV backup I made.

Yup, sure as heck, the .CSV file was showing 97 log-ins and ID Safe had 50!

I've only discovered this in the last 10 minutes, since I've only had NIS installed for 15. I will probably delete my ID Safe info and see what happens when I import the data from the .CSV file.

I did a search but didn't find anyone with a similar issue. If someone has the solution, send it my way! :)

Thanks.


Nevermind...Even though I had told ID Safe from the Toolbar to show all, it didn't. I had double-checked the list in ID Safe from the NIS App itself and all were there. I had to check show all a couple times to get them to "show all".

Kudos0

Re: NIS 20.1.0.18 Identity Safe has lost almost half of my log-ins!

You got me curious now, you keep saying you are on Norton Internet Security from Comcast. 

Are you on a Business Class Account with Comcast?

Also if the version number you have in the title of this thread is correct, you are on ver sion 20 whiich is a 2013 product and it is not updated to the latest version 20 of 20.4.0.40. 

Kudos0

Re: NIS 20.1.0.18 Identity Safe has lost almost half of my log-ins!

I would assume it is Norton Security Suite, the Comcast branded edition offered to Comast customers.

Win10Pro | NS | MBAM | Spybot S&D | SpywareBlaster | Acronis Ransomware Protection | KeyScrambler Prem | O&O ShutUp10 | Ghostery | MAXA Cookie Manager | HostsMan | OpenDNS | NordVPN | CCleaner | JV16 PowerTools | PerfectDisk Pro~ www.needGod.com

This thread is closed from further comment. Please visit the forum to start a new thread.