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Kudos0

NIS, Norton Security, Norton Security Deluxe, what's next

I'm a Norton user since 2006 and mainly happy with the product and protection. I Always bought a Retail box of the product in a store (online or brick and mortar). It is ridiculous that it's cheaper to buy a box. The online renewal is always more expensive. OK no problem, I bought a box and installed it "clean" for many years. (first with Hotmail account, last year with a newly made Norton account)

I used Norton Internet Security. It is changed by name. OK no problem, we call it Norton Security now. A year ago there were problems with TrueCrypt. I couldn't use it for months. I didn't complain in this forum an topic. I was in "lurk mode". But I Always keep a tab on this forum. I didn't get any extra days because i didn't complain in the TrueCrypt-crash topic. OK no problem, my bad, I should have complaint in it.

Three or four months ago I noticed the ID safe didn't work in my favorite browser Firefox. Firefox had changed massively. The was a major overhaul necessary for the Norton toolbar to get it working again. Norton is still working on it. OK no problem, I have internet explorer as fall back browser. I can use the toolbar and ID safe in that browser if necessary.

A couple of months ago I saw Norton Security changed its name again. OK no problem, we call it Norton Security Deluxe. So I bought a box (deluxe) in an online store. It was cheap and the online store stated on the webpage you can use the product key in the box to extend the subscription without losing days. Great!

Today I had six days left for Norton Security version 22.5.5.15. I was sick of the notifications and hit the renew button. In Dutch it says "verlengen". That means "extend". then "I have a key or code to enter" and I entered the key from the Norton Security Deluxe box. I was thinking I wouldn't lose the six days because I was extending the subscription. Guess what: I lost the six days! In my Norton account I noticed it is added as a second product next to Norton Security (from past year).

The funny thing is that when I hit the LiveUpdate button, my computer downloaded a new engine: 22.6.0.142. And I had to restart the computer. It is now running Norton Security (no deluxe in the control pane) version 22.6.0.142.

I noticed a new topic while I am typing this post. No phased manner and for English users first anymore? It is available for all languages. What a coincidence! I think my computer was one of the first to download the new version.

Another funny thing: I had five computers on Norton Security. Now I still have five computers on Norton Security. But only one machine is running with the latest product key. What about the other four machines?

So my question is: In the Norton account there is an option to change the key for the other computers. Do I have to change the key four times from within the Norton account or do I have to enter the new key on ever computer separately??

Replies

Kudos0

Re: NIS, Norton Security, Norton Security Deluxe, what's next

Hi, John. V 22.6 is being progressively introduced, mainly English language first, then other languages.

I have it just now on my machine, and if you run Live Update manually, it will eventually update all your machines.

When you have the full update, maybe in 3 parts, ! you'll need to do a full restart.

Your key is good for all 5 devices, and you can always update to the latest preactivated version from your Norton Account.

If you're really bothered about the days you lost, normally Support will re add them.  http://norton.com/chat

Windows 10 Home X 64
Kudos0

Re: NIS, Norton Security, Norton Security Deluxe, what's next

John,

With a renewal from Norton you retain the same product key - just change the expiration date.

When you buy elsewhere and enter the "new product key", it is consider a new install instead of a renewal - so the days are not carried over - unless you request those days be added into the new license through Chat - as F4E mentioned. 

Kudos0

Re: NIS, Norton Security, Norton Security Deluxe, what's next

As you entered a new product key, you do have to go to all the individual computers and enter the new product key.

Alternatively, you can log into your Norton Account at   https://manage.norton.com From there, you click on the Devices tab. Then click on each device and under each device, there is a link to enter a different key. Follow the directions and your new key will be sent to the other computers next time they are online.

FYI

What I just finished doing. Next time you purchase a new product key, you can contact Support via chat and ask them to add the time from the new key to your existing subscription. This way you do not lose any time and all your devices remain protected with no other action required on your part.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: NIS, Norton Security, Norton Security Deluxe, what's next

Be sure to use your new key on all your systems before contacting chat. When they transfer the days they kill the old key.

The Deluxe part of the name is for how many seats it has and shows up on your system as Norton Security.

Jim

Kudos0

Re: NIS, Norton Security, Norton Security Deluxe, what's next

I changed the key in the mynortonaccount settings for the other computers.

Yesterday I changed the key for one device. In the mynortonaccount it said "Verifying new key". Several hours later I checked the specific machine but nothing changed. On this machine I checked the account again and it still says  "Verifying new key" with a little yellow spinning circle next to it. I checked it on the device. So the device was online (for verifying or whatever). I was getting angry and impatient. So I entered the key in the Norton Security panel a couple of hours later.

Today I checked the mynortonaccount again and it still says  "Verifying new key" with a little yellow spinning circle next to it for the device I mentioned.

Another machine I changed the key using the account does not have the "Verifying new key" with a little yellow spinning circle next to it. So I think it verified. A fourth machine is still in need of verifying but it is on another location (and not online).

I just contacted Norton Chat.

So I hope they kill the old key and add the days to the new key.

Edit : Next year I will contact Norton chat to add the days.

I think it's the best way to renew.

Kudos0

Re: NIS, Norton Security, Norton Security Deluxe, what's next

Hello

Unless you ask customer support to add on the extra days, they will not do it automatically when a new key is entered.

If you renew thru the Norton Store, you will end up paying more than getting it from another legal location most of the time. You can always buy the product from some where else and then have a chat with customer support and have them activate the new key. After all, we don't know what the system will be like a year from now.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NIS, Norton Security, Norton Security Deluxe, what's next

Today I checked the mynortonaccount again and it still says  "Verifying new key" with a little yellow spinning circle next to it for the device I mentioned.

Has this device been online since you changed the key in Norton Management?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NIS, Norton Security, Norton Security Deluxe, what's next

I checked it on the device. So the device was online.

The little yellow circle is still spinning for this device. I am logged in the Norton account right now. It still says "Verifing new key". After three days it still needs "verifing".

I contacted Norton Chat about adding the days to the new year, but no response......

Kudos0

Re: NIS, Norton Security, Norton Security Deluxe, what's next

Does the device in question show the correct number of days remaining? Have you tried clicking Help - Subscription Status?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NIS, Norton Security, Norton Security Deluxe, what's next

Hello

To me, it looks like John may have a issue connecting to Norton if he has that spinning thing and also no response when contacting chat to get the days added on.. Just my opinion.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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