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Kudos0

From NIS to NS

Hi,

A few questions if I may... I should add a few months down the line from my last posts all my PCs are now at Windows 10 (apart from Old Faithful on XP) and so far so good.

In a few weeks my NIS licence (on three computers) will expire. I have an open NS licence (for five but currently only on one computer).

Given NIS and NS are at the same version and seem identical bar the word "Internet" on the screens do I really have to download NS and/or uninstall NIS to do this, I can't just rattle in my new licence key as before?

Second question. A device on the NS licence has the same name as one on the NIS. If the NIS device is converted to NS will Norton handle that or will two devices with the same name on the same licence make it go boom?

Third question. Amazon has a total bargain just now on a 10 users NS with Backup licence. How does the with Backup bit alter the product as I probably wouldn't use that? i.e. can you just use it without the Backup bit.

Many thanks,

David

Replies

Kudos0

Re: From NIS to NS

hi David

Entering the NS key into the NIS product will just renew NIS, if you want NS on your computers you will have to download it. Whilst NIS and NS are almost identical there are some differences in the background, the core of the program is more modern in NS, I'll try to find the exact explanation so that I do not give the incorrect information nor mislead you. This may take a little while as it is, from memory included in a thread on a number of matters and may not be headed up to make it easily identifiable.

Norton should automatically sort out the naming of your computers but you may need to check that Remote Management is turned on in the Administrative Settings for each computer.

Norton Security with Backup (Premium) is exactly the same as Norton Security (Deluxe) with the backup facility added and can be turned off.

I'll try to find the information as indicated above.

Hope this helps.

Michael

Kudos0

Re: From NIS to NS

Thanks Michael...

Kudos0

Re: From NIS to NS

Hi David,

FWIW, I am running NSBU (Premium) and Have Backup disabled  A very simple matter to accomplish.  We'd be glad to help you disable Backup if you so desire.  Many folks go for NSBU (Premium) as it provides space for 10 devices, instead of the 5 that come with NS(Deluxe)

Kudos0

Re: From NIS to NS

hi David

Despite searching I have not been able to find the specific post I was looking for however, I have found some comments by Senior Norton Employees which may help:

Any customers who originally subscribed to Norton on one of our legacy plans can continue to renew on that plan for the foreseeable future. These customers will not get to benefit from the multi-OS features of the new plans, however as you probably noticed, with our recent push out of the 22.x client, they will continue to get the latest Window client updates. Our intent is that all customers should where possible be using the latest protection client so that we are able to use the latest protection technologies to defend their computer, their data and their identity from attack.

I understand that the newer Norton Security group of products use the Cloud protection to a greater extent than the older Norton Internet Security group of products which means that new threats can more easily be prevented as the Cloud is more or less real-time whilst any definitions which need to be downloaded may have a delay of several hours to be delivered to all users. When major new improvements are made to certain parts of Norton it is not always possible for a variety of reasons to introduce them into the older versions i.e. as in the old days when Norton introduced updates each year.

I will continue to have a look for the specific information, if I find it in the near future I will post it here.

Michael

Kudos0

Re: From NIS to NS

@Yank - thanks, the 10 licence version does seem a bit of a bargain... though the 5 isn't bad either actually...

@Michael - thanks again. I'll probably do what I see you've put in another thread nearer the time i.e. uninstall NIS, leave the settings behind, and download NS... personally though having been in IT since nineteen oatcake and given NIS and NS are the same version and look the same bar the word Internet I am struggling to believe they are different products but I will believe you haven't been hypnotised by a marketing dude :-) It does seem odd there isn't a quick "convert" option after all this time given I won't be the only one in this situation by any stretch of the imagination... you might be snowed under with similar questions soon...

Thanks,

David

Kudos0

Re: From NIS to NS

Hi DavidCoffield,

Back in December of last year I installed NSBU over the top of NIS (admittedly an older version) and have not encountered any situations.  Perhaps a type of "quick convert" you refer to?

I retained both my Local and Online Vaults as well.  It took me awhile to get use to the Quick Scans and Pulse Updates being gone - but I don't miss them anymore. 

IMHO, the major reason to upgrade to NS/NSBU is to gain the additional licenses and being able to cover additional non-window devices - MAC, Android, etc. that could not be covered with remaining on NIS. 

Kudos0

Re: From NIS to NS

hi David

Sorry I've not been able to find the information I wanted too, in my own mind it is clear but am not able to properly explain without the danger of being incorrect.

A Norton employee did indicate some agreement with a post I made some months ago about the different products. I do understand that there can be an advancement the newer products using improved technologies which would not be viable in a Company's view of spending the money to build them into an older products that are no longer, in most places, available for sale to new customers.

As yank says the easiest and most straight forward way of "upgrading" to NS is to download and install over your existing product.

Michael

Kudos0

Re: From NIS to NS

OK, thanks both.

One final question for now then, if I download and install NS on top of NIS, I take it via manage.norton.com, does it increment the number of seats for NIS and decrement the number for NS automatically?

Cheers,

David

Kudos0

Re: From NIS to NS

hi David

In an ideal world yes it does unfortunately, Norton Account Management is not perfect.

You may wish to make sure all the settings are as you like them as things seem to be changed when upgrading/reinstalling at times, particularly the Remote Management setting in Administrative settings as this appears to be set OFF as default.

Michael

Kudos0

Re: From NIS to NS

Relative to migrating from NIS to NS, I have 3 1/2 questions just to verify what I believe has been noted earlier in this thread.

  1.  Can a license for NS (current version) be entered into a existing NIS 21.7.0.11 to renew as NIS 21.7.0.11?
  2.  Does the now re-licensed NIS 21.7.0.11 still contain the "Network Security Map"?
  3. If NIS 21.7.0.11 is updated to NIS 22.5.5 will it still contain the "Network Security Map"?
  4. IF the answer to question 1 above is 'YES', can that NIS 21.7.0.11 later be upgraded to NS 22 under the same license?
Kudos0

Re: From NIS to NS

hi Zaede

If you enter a NS key it will renew your NIS which will not update/upgrade so long as Automatic Download of New Version is OFF in Administrative Settings. Your NIS will remain as it is now.

If you upgrade to 22.5.5 the Network Map will no longer be available.

You ask an interesting question about later upgrading to v22 and up to which I have not seen any official explanation nor have I seen anybody else ask however, in my opinion if you download NS within the period of subscription you may use the NS key you already have to activate it for the remaining period of subscription.

Michael

Kudos0

Re: From NIS to NS

Hi Zaede,

Although I have not tried it, nor am aware of anyone else commenting on the situation, but if you renew NIS using a NS key (leaving Download of New Version OFF), you should be able to at a later time turn ON Download of New Version and have it download the current version.  I would of curse run LiveUpdate after getting the "new version" until such time as it responds "no updates found".

What I would be curious about is since you renewed NIS (3 user license) using NS key, it may not be better if you decide to upgrade to the "new version" if you uninstall NIS and reinstall NS you may be able to get the 5 licenses (NS), instead of 3 (NIS)?

Kudos0

Re: From NIS to NS

I've done one of the three I need to "upgrade" from NIS to NS within the month early doors so I thought I'd report back.

Installing NS on top of NIS got horribly stuck so I eventually abandoned that and downloaded the Norton Removal Tool.

That then got stuck in Removing Folder Trees so I evenutally abandoned that and decided to log back into Norton and try and download again.

That eventually worked although in my account Services is correct but Devices is nonsense.

All in all that was very very messy... dreading doing the other two now...!

Kudos0

Re: From NIS to NS

hi David

Despite users installing over the top with success it is my opinion that an uninstall/NRT/install is by far the best way to change products, there are at times problems which are immediately apparent which are perhaps caused by not following this method which may appear later. I have been criticised by some for suggesting this but what I suggest is easy and takes about 15 minutes and I think gives a better chance of matters progressing more smoothly.

The Devices section of the Norton Account is problematic, Norton is working on improving this.

Michael 

Kudos0

Re: From NIS to NS

Hi Michael,

Why do you uninstall and then NRT? Why not just NRT? Anyway, you'll see from the other thread, success, one down now, two to go (after a sufficient rest of a couple of weeks!)

Devices is so all over the place I think I'd struggle to explain it, and certainly don't fancy a "Chat" about it...! Services tab is the truth.

Given the fankle I got into there that makes me worry about the two devices with the same name scenario. I have an XP machine "David" (on NS) and another Win 10 machine also "David" (on NIS). Will Win 10 "David" get confused with XP "David" upping NIS on it to NS? Do we know absolutely definitively?

(For any oh calamity XP purists, XP "Old Faithful" is liable to be sent to the field for old PCs in the Spring. It's nearly 10 years old, it's done very well, and I can't bring myself to chuck it out... sad, I know...)

Thanks,

David

Kudos0

Re: From NIS to NS

hi David

I cannot explain the exact reason for uninstalling first before running the NRT although I have seen recently a number of users having problems when using the NRT alone and not uninstalling first. This was always the method in days gone by before Norton trying to automate it.

Deleting all the entries in the Devices section does not appear to cause any problems and so long as the Remote Management is turned on in Administrative Settings it should repopulate once each computer is turned on.

I usually call my computers with my name with either the system name or name of the device i.e. Michael Windows 10, Michael Surface, Michael Vista. Norton will take the name of your Computer for use in the Account details. You can check what the name is by looking at About after clicking Help from the main Norton UI.

I know what you mean about not wanting to lose an old laptop, I still keep my old Vista laptop going, it's still going well after almost 10 years but I hardly use it and should do something else with it.

Michael  

Kudos0

Re: From NIS to NS

OK.

Yeah well I've called all mine "David" since the year dot since one serially replaced the other until now. I've imaginatively called the last one "David7" having decided a system was in order but that still leaves two "David"s...

I see Devices has sorted itself out a wee bit. Why do the Device names in Devices != the device names in Services e.g. in Services "David7" but in Devices its "David-E11"?

(It feels disloyal even contemplating chucking out something that's done so much over the years and been so stable... a previous old one I played with Ubuntu etc but that didn't feel right as Unix is "work stuff" to me and I don't want to play at Unix sysadmins at home really... I'm rapidly becoming one of those grumpy old IT guys I once laughed at on a Panorama in the early 80's... Californian IT gurus that had reached a "certain age" and just went off it all...)

Cheers,

David

Kudos0

Re: From NIS to NS

hi David

In Devices it is quite possibly best to turn off all Remote Management but one delete the computers listed in Devices, sometimes it seems to be not happening I leave it running with the circle spinning for a few minutes if it doesn't finish I click on the cross to close it.

The device will disappear which you can check by clicking on say Services the going back to Devices. The one with Remote Management will populate this section when you may edit the name to something unique. It seems nobody really understands what is happening with Devices in Norton Account in practice.

I still keep my first PC which was custom built for me in the 1990's which I very occasionally fire up every so often although it really should go.

Whilst I do not know his age there was a discussion on here a short while ago where it seems that one of the Guru's is about 90 y/o and is very knowledgeable. I still miss "messing" about with my computers like you had too in the early days trying to make it work quicker and better.

Michael  

Kudos0

Re: From NIS to NS

Hello DavidCoffield

If I remember correctly, in Norton management, you will find the computers named as the user name and the O/S.

For example   David-Windows 7 You may edit the names of the computers as you want.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: From NIS to NS

Hi,

Under the Devices tab, yes, under the Services tab, no. The Services tab shows you the actual computer's name and that's what I'm worried about... as I'd have two "David"s.

Thanks,

David

Kudos0

Re: From NIS to NS

hi David

If it's under Services why not change the name of one of the laptops in Windows to David xxxxx, Norton should then pick up that name which will show in the Services section of the Norton Account. It may take a few shutdown/restart to change.

Michael

Kudos0

Re: From NIS to NS

Hi Michael,

I think the last time I changed the name of a computer on the computer itself it really b*ggered it up so don't want to do that again. I'm curious why the device name in Devices differs from the device name in Services anyway but its the latter that concerns me and I don't know whether it would concern Norton though.

I may just take Norton off XP when the time comes, reuse that licence on the Windows 10 laptop, and stick something else on XP instead, Kaspersky or something.

Thanks,

David

Kudos0

Re: From NIS to NS

hi David

I don't know why it differs nor understand it.

Norton appreciate that Norton Management could be better and said a short while ago they were working on it to make it better/easier.

Michael

Kudos0

Re: From NIS to NS

DavidCoffield:

Hi Michael,

Why do you uninstall and then NRT? Why not just NRT? Anyway, you'll see from the other thread, success, one down now, two to go (after a sufficient rest of a couple of weeks!)

Devices is so all over the place I think I'd struggle to explain it, and certainly don't fancy a "Chat" about it...! Services tab is the truth.

Given the fankle I got into there that makes me worry about the two devices with the same name scenario. I have an XP machine "David" (on NS) and another Win 10 machine also "David" (on NIS). Will Win 10 "David" get confused with XP "David" upping NIS on it to NS? Do we know absolutely definitively?

(For any oh calamity XP purists, XP "Old Faithful" is liable to be sent to the field for old PCs in the Spring. It's nearly 10 years old, it's done very well, and I can't bring myself to chuck it out... sad, I know...)

Thanks,

David

Hi, David. Norton Guru Yank has made a good point in that if you use the Norton Removal Tool on its own, you are ripping Norton out while it's still running.

The best way is to uninstall via Control Panel/Programs and Features, reboot and then use the NRT to remove any lingering traces.

It makes for a less troublesome clean install.

Windows 10 Home X 64
Kudos0

Re: From NIS to NS

Hi, David. Norton Guru Yank has made a good point in that if you use the Norton Removal Tool on its own, you are ripping Norton out while it's still running.

The best way is to uninstall via Control Panel/Programs and Features, reboot and then use the NRT to remove any lingering traces.

I don't see that -- doesn't NRT first call up the same script that Windows Uninstall uses ... written by Norton to do the job. NRT is just as capable of issuing a STOP command to Norton as Windows Uninstall surely? 

Hugh
Kudos0

Re: From NIS to NS

Hi,

I thought I should report back.

I decided the only way to find out if two computers with the same Windows computer name (not Norton Device name stuff) could co-exist on the same Norton licence was to try it.

Uninstalled NIS using the NRT and re-installed NS on Windows 10 on the same licence as an existing NS on XP, where both Windows 10 and XP machines have the same computer name.

And it seems to be fine.

And relax.

Thanks,

David

Kudos0

Re: From NIS to NS

David,

I decided the only way to find out if two computers with the same Windows computer name (not Norton Device name stuff) could co-exist on the same Norton licence was to try it.

In deciding whether you are abusing your licence for a product, I don't think Norton (or Windows) goes by any name you can see but either by coding hidden in the bios or other characteristics such as details of specific hardware. That means much more specific than the same manufacturer's published specification but could include the serial number of the hard drive for example.

You can see this on a multiboot machine where you can install Norton on each OS but only use up one activation. Personally I don't regard this as abusive since I only have one PC/one OS in existence at any one time.

Perhaps I don't understand what you were actually doing.

Uninstalled NIS using the NRT and re-installed NS on Windows 10 on the same licence as an existing NS on XP, where both Windows 10 and XP machines have the same computer name.

From what I have experienced that would only prove anything would be if your copy of NS was the single device one (now Norton Security Standard). Otherwise you would just be doing something normal and using up two device activations.

I'm not sure what you were currently trying to prove but depending on the version of Norton Security that you have you can use it's key to activate other Norton products but the hierarchy is too complicated to set out in words.

But for an example I have a user who has activated NIS on an XP machine and NS on Windows 7 machine using two device activations of his Norton Security Premium and both are properly activated and functional.

Hugh
Kudos0

Re: From NIS to NS

huwyngr:

Hi, David. Norton Guru Yank has made a good point in that if you use the Norton Removal Tool on its own, you are ripping Norton out while it's still running.

The best way is to uninstall via Control Panel/Programs and Features, reboot and then use the NRT to remove any lingering traces.

I don't see that -- doesn't NRT first call up the same script that Windows Uninstall uses ... written by Norton to do the job. NRT is just as capable of issuing a STOP command to Norton as Windows Uninstall surely? 

Which doesn't always work properly as per this..............From David Coffield's post below.

The reason I'll go with yank's thoughts.

I've done one of the three I need to "upgrade" from NIS to NS within the month early doors so I thought I'd report back.

Installing NS on top of NIS got horribly stuck so I eventually abandoned that and downloaded the Norton Removal Tool.

That then got stuck in Removing Folder Trees so I evenutally abandoned that and decided to log back into Norton and try and download again.

That eventually worked although in my account Services is correct but Devices is nonsense.

All in all that was very very messy... dreading doing the other two now...!

Windows 10 Home X 64
Kudos0

Re: From NIS to NS

Hi,

It's not "abusing" anything. It's a 5 user licence with 4 seats used 2 of which are machines with the same Windows computer name which was my original question above that no-one on here seemed to know the answer to as to whether you could do that or it whether it would bork Norton's account management.

So it works.

So now we know.

Cheers,

David

Kudos0

Re: From NIS to NS

downloaded the Norton Removal Tool.

That then got stuck in Removing Folder Trees

Seems to me that everything gets stuck at some point.

If I want clean I use Revo Uninstaller in all modes .... 

Hugh
Kudos0

Re: From NIS to NS

Hi DavidC

It's not "abusing" anything.

I didn't mean you were but some people do try tricks to beat the system and if it were a Standard (1 Device) license might be getting 2 for the price of 1 -- not you of course!

As I said, from what I know of years of online support on Windows for which the licence is buy one get one it looks for other than any name attached to the computer whether by the user or by the system .... and the same almost certainly applies to Norton.

Hugh

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