I just installed Firefox 26. The NIS toolbar is gone. I saw that the fix was in Live Update. I ran that several times and still it doesn't show..
cazador31 wrote:I just installed Firefox 26. The NIS toolbar is gone. I saw that the fix was in Live Update. I ran that several times and still it doesn't show..
Have you rebooted? It may not always be necessary to do so but it never hurts.
Keep us posted
I have rebooted more that once and it still won/t work
Have you clicked the orange Firefox button and gone to Add-ons > Extensions and checked whether you can enable Norton Toolbar and Norton Vulnerability Protection?
You haven't told us which Norton product you are using, nor which version. I can only guess from the subject that you have NIS. Could you click Support > About and tell us the version?
I have the lates NIS, and the toolbar is 2014.6.1.2
I can see it in my addons but is it disabled and there is no enable button
The Norton Vulnability Protecion is on
OK - This has worked in the past.
Please export a copy of your Identity Safe data before you do anything.
You should now be able to enable the toolbar now.
Please let us know how you get on.
Edit : Thanks to Guru yank for the steps.
That solved the problem. Thank you for your help\, even though we had to go the long away around
I see you've been through this before.
It mainly happens if Firefox is updated to the new version before the Toolbar patch is installed.
Can I suggest you change the following setting in Firefox to Check for updates, but let me choose when to install them?
You could keep a check on patch releases by subscribing to announcements here - http://community.norton.com/t5/Product-Update-Announcements/bg-p/Product_Announcements/label-name/firefox - then when you receive an email about a patch you can run Live Update, restarting if required, before updating Firefox.
If you do this you shouldn't have to jump through these hoops again.
I just changed it to let me know when an update comes up
Once again thank you for all your help.
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 2 users online.