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Kudos0

No Customer Service Followup

Norton Security with Backup on my wife's computer is continually needing to repair the installation. After spending the better part of a day with online chat yesterday and their uninstalling and reinstalling Norton several times to no avail, I waited 45 minutes to be escalated to a Senior Technician only to be told they are too busy and they would contact me the following day. I gave them my phone number, but never heard back from them. I have waited all day!

My subscription is up for renewal. But I am seriously thinking of going with another service over this very poor Customer Service issue. 

Replies

Kudos0

Re: No Customer Service Followup

Sorry, for your experience.  I've asked for help re your concern. 

Kudos0

Re: No Customer Service Followup

Hello @lyfizgood - I've sent you a Private Mail, which you can access near the Login button in the Forum header.

Thanks,

Matt

Kudos0

Re: No Customer Service Followup

Hello

The above screenshot is what Matt was referring to.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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