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Kudos0

No Identity Updates Since 11/9/17 @ 7:30 PM.

Hello Norton and Fellow Customers

I have not received any Identity Updates since 11/9/17 around 7:30 PM. This is noticed in the Identity Logs in your H Security History. I know one is not supposed to look at the logs, but I do have a special need to do so.

Has any one else notice this stoppage if you look in your History Logs under Identity. Another name for this is Anti-Phishing. With the increase of incidence in the world of this issue, I like to check in an effort to keep this feature up to date.

If there are others in the Forum who have noticed this issue, please post in this thread.

Have a Good Day and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

Replies

Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

Hello floplot. I checked my identity updates on all my machines just a bit ago. Lenovo laptop - last defs update Sept 12 2017 / HP Gamer - Jan 23 2017 / Gateway Gamer - Feb 2 2016. ALL are under the same subscription. NS Mobile is as well and is working fine on both mobile devices and up to date. I have a serious issue. No notifications during these dates that anything was amiss. Ran auto-fix on all machines and then live updates. One update on each which was SDS definitions. Giving things 24 hours to correct themselves before I go off the deep end and R&R all the installs. Just an FYI!!

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

floplot:

If there are others in the Forum who have noticed this issue, please post in this thread.

Me too, floplot, and I posted elsewhere ..... 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

All: On my Lenovo laptop - Did R&R on it and the issue is resolved. Removing entries so newer ones would populate just erased everything. From live update these are the def's for anti-phishing now installed on it. Everything is back to normal on this machine :

Category: Identity
Date & Time,Risk,Activity,Status,Recommended Action
11/11/2017 7:31:26 PM,Info,Antiphishing definitions version 20171109.008 downloaded,Detected,No Action Required

Cleared entries on all the other computers and ran live updates. Nothing appears for these definitions on those. Giving those overnight before doing R&R.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

Hello Rainbow

Thanks for confirming and reporting it. I know you know all about that issue..

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos1 Stats

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

Hi Flo,

FYI, this is what I just posted elsewhere:

"Sunday morning - 8.55 local time -UPDATE:

Antiphishing Defs are still stuck at 10/11/2017 03:06:39,Info,Antiphishing definitions version 20171109.008 downloaded,Detected,No Action Required (as said above time is local = + 9 hours Forum time 06.06.39 PM on 09/11/2017)"

Have a nice Sunday.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

Morning everyone - Checked both the HP and Gateway gamer systems a short while ago. Zero identity updates show in history. Ran manual live update and got one revocation list update. Note: Overnight there were 6 live update sessions performed on all my systems. The only one showing a identity definition is the Lenovo laptop which I performed R&R on last evening. Its still stuck at 10/11/2017 03:06:39,Info,Antiphishing definitions version 20171109.008. Have a great day everyone.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

My latest identity update was 4 Sept 2017 ??

Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

Davec33:

My latest identity update was 4 Sept 2017 ??

If Antiphishing defs reach 10 pages in history, new defs will not appear but they should be downloaded/installed all the same although without appearing in history. Clicking Clear Entries at the bottom of page 1 of 10 will cancel all those 10 pages and new Antiphishing defs versions will appear again.
When my page 1 of 10 is nearly full, I take a capture of the last part (the most recent part) of page 1 of 10 (just as a reminder), then I click Clear Entries, and the new Antiphishing defs will appear again as they are installed.
Maybe this is the reason why you don't have any new ones after 4 Sept. 2017? 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

Hi Rainbow,

Thanks for that info. I just cleared the entries and will recheck tomorrow.

Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

All: Providing screenshots of what is current on the machine I did R/R on. Identity definitions are NOT updating past the last version rainbow_2 posted. This is with a clean install of NSBU. The program folders show that definition set and ONLY that set after more than 12 hours since the clean install. Hopefully someone Norton can push this first thing tomorrow and get this corrected ASAP.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

Identity Antiphishing definitions finally updated after 3+ days.  The lack of updating Identity is recurring but has never lasted this many days

Win 8.1 x 64_ i7-4700MQ CPU @ 2.40GHz_32GB Ram_NSBU v. 22.11.2.7_Free MBAM/MBAE_FFox v.57.0 (64-bit)_Chrome _Fast Startup is OFF.
Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

Indeed so!!

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

All: Check your update history. Looks like we are back on track with updates once again :

Category: Identity
Date & Time,Risk,Activity,Status,Recommended Action
11/14/2017 12:00:19 PM,Info,Antiphishing definitions version 20171114.307 downloaded,Detected,No Action Required


Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: No Identity Updates Since 11/9/17 @ 7:30 PM.

Hello All

Yes, my Anti-Phishing started to populate on Monday. Thanks Rainbow for giving a push upstairs where it was needed.. I shall mark this thread as solved for now..

Thanks to all who replied and also thanks to any who may have read this and acted on helping to get this issue solved for all of Norton.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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