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Kudos0

No luck trying to delete computer or purge files in Backup

No luck trying to delete computer or purge files in Backup- there is no delete computer or purge files button as shown in support instructions- how do you delete computer in Backup ?

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Kudos0

Re: No luck trying to delete computer or purge files in Backup


GaryTile1 wrote:

No luck trying to delete computer or purge files in Backup- there is no delete computer or purge files button as shown in support instructions- how do you delete computer in Backup ?


Welcome,
Which backup product and where are the backup files?

Thanks

Dick Win 10x64 current current NSBU
Kudos0

Re: No luck trying to delete computer or purge files in Backup

Norton Online Backup- I see my 3 computers online on the My Devices page but there are no buttons for deleting a computer

Kudos0

Re: No luck trying to delete computer or purge files in Backup

I'm using version 6.0 and can't figure out how to delete a computer from Norton Online Backup

Kudos0

Re: No luck trying to delete computer or purge files in Backup

Gary

Norton Online Backup goes up to version 2.0. Version 6 tells me you're using Norton 360 as your primary backup source. You are not able to purge data backed up with Norton 360 via the web interface. All removal of data is handled via the Norton 360 client installed on your computer. You can remove it via the Norton Drive under My Computer or directly from the Backup portion of the main program.

Once you have deleted the data from the client as suggested and the web portion still exists let me know. We can then take the next steps as needed.

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