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Kudos0

NOB backup failure

Norton Online Backup always fails at 3.11GB out of 15.7GB.  Error message is A4103.  I tried rebooting; no other applications or files are open.

Replies

Kudos0

Re: NOB backup failure

Hello casevai

That error means invalid data structure or in plain English there is a damaged file in your backup set. You can try running scandisk or chkdsk on your computer to see if Windows can root it out. The error correction within the backup software is detecting the problem before it gets uploaded is why it keeps bombing at that same point. 

Kudos0

Re: NOB backup failure

Chkdsk found no errors.  A review of the log file shows that the problem began after I purged a number of files from the online backup.  The next backup failed, and all backups thereafter have failed.

Kudos0

Re: NOB backup failure

That leads me to believe the purge introduced a problem with one of the catalog files while it was updating it. I can have the account's history rolled back or we can do a full purge and let you start cleanly. A full purge means your first backup would have to run again.

Kudos0

Re: NOB backup failure

Please do a full purge.  I would gladly start over, because backup is not working at all.  Thanks so much for your help on this.

Kudos0

Re: NOB backup failure

Please check your private messages. I've sent some info I need to complete your request. 

Kudos0

Re: NOB backup failure

Moved to own thread for better exposure.
Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

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