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NOBU keep incorrectly stating there's not enough storage space
I helped my friend buy a computer and I recommended he pay for Online Backup once the trial period ended. His storage space is 25GB and the total amount of data to backup is 19.83GB. Yet, EVERY TIME I try to backup Norton comes back with an error saying there's not enough space to complete the backup.
There IS ENOUGH SPACE!!!
Your software says THERE IS!!!
The online chat is friendly, but worthless, since all they do is keep saying I'm trying to save too much. Umm...again, your software is saying there's enough space before the process starts.
Can someone help with this? Someone who actually knows how to fix it and isn't someone that's going to tell me that somehow...someway...it's actually my fault their service doesn't work???