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Kudos0

NOBU Purging for 2 Months!!!

I've been having problems getting my NOBU to work correctly for a while. It's been saying purging for about 2 months now and, now that I accidentally deleted my data partition, I'm needing to restore some files. Unfortunately, I can't while it says purging. I know I won't have any of my data from the last 2 months, but I'd like to at least retrieve what I can.

Can anyone help, please?

Replies

Kudos0

Re: NOBU Purging for 2 Months!!!

I've been having problems getting my NOBU to work correctly for a while. It's been saying purging for about 2 months now and, now that I accidentally deleted my data partition, I'm needing to restore some files. Unfortunately, I can't while it says purging. I know I won't have any of my data from the last 2 months, but I'd like to at least retrieve what I can.

Can anyone help, please?

Kudos0

Re: NOBU Purging for 2 Months!!!

Hello AgetroNairb,

 

Please message me privately with your email address used to login to your account and I can escalate it to the engineers for them to take a look.

Thank you,NicoleIT Support Specialist, Symantec Corporation
Accepted Solution
Kudos0

Re: NOBU Purging for 2 Months!!!

Hello AgetroNairb,

We had the forum admins assist in obtaining your email address. With that we've had the purge job cancelled out. Give it a shot now and let us know if you need anything further on this matter. 

Kudos0

Re: NOBU Purging for 2 Months!!!

Sorry for the late response. I thought the forums would email me when I got a reply and I never got anything. It appears to have stopped purging and I'm now trying to restore my files.

Thanks a lot for your help!

Kudos0

Re: NOBU Purging for 2 Months!!!

You're welcome. Please take note of how restore works on the top of the forums too. That'll help make that experience a little easier for you. 

You should have received a email confirm from the forums. I get the notices regularly. Maybe it landed in junk or elsewhere. 

Kudos0

Re: NOBU Purging for 2 Months!!!

I had to subscribe to the thread to get an email. Thought it would have automatically subscribed me to threads I start, but anyway, doesn't really matter in the end. I got my files!!! Thank you so much!

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