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Kudos0

Norton 360 disappears

I have Norton 360 Premium on my PC and laptop, both running Windows 10. Expiry is July 2017.

Norton suddenly disappeared from my PC this evening without any warning. The only reason I knew it was gone was that Windows Defender kicked in.

What happened with Norton?

Replies

Kudos0

Re: Norton 360 disappears

Hi, Ignatius. Have you done a full restart which is required in Win 10, for Norton and other programs to correctly update.

https://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a...

If that doesn't fix the problem, try a reinstall which will give you a fresh copy. http://www.norton.com/nrnr

If used, please read the Before you begin note and run Live Update after until no more are found, and then restart your machine.

Let us know how you go.

Windows 10 Home X 64
Kudos0

Re: Norton 360 disappears

@Ignatius:

If you have trouble using said Norton Remove and Reinstall tool above, you run Norton Removal Tool > disable fast startup > choose the official download@ norton.com/latestn360p that works for your current Norton 360 subscription, or re-download your N360 Premium  through your account

Moreover, Windows Defender just can't make your N360 disappear, just saying. Plz head to the following KB if you're new to Norton Product Tamper Protection.

Thx... :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton 360 disappears

Thanks for the comments but I had already reinstalled Norton 360 and restarted Windows 10 and it is apparently working as it should. I assumed it was not Windows Defender that made N360 disappear but "something" did.

My concern was that it should be possible for N360 to disappear leaving my PC unprotected.

I don't know how long my PC was unprotected before Windows Defender filled the gap.

Kudos0

Re: Norton 360 disappears

I should have added that Norton Product Tamper Protection was enabled.

Kudos0

Re: Norton 360 disappears

Are you using a preview build of Windows 10? If so this would explain the issue. Are you speaking that your shortcut disappeared? Or was Norton completely and totally uninstalled from your pc? Did you see it still listed under programs?

Kudos0

Re: Norton 360 disappears

Not as far as I know. My windows 10 was the July 2015 upgrade (I had 8.1 previously).

The Norton folder disappeared along with the Desktop shortcut, the Start menu shortcut and from the Programs and Features list.

Kudos0

Re: Norton 360 disappears

That is next to nearly impossible. Even a malware or ransomware infection will not cause that. Are you running any other security alongside Norton? Do you run any sort of Tune Up Utility? Registry cleaner? Uninstaller? Are you running the latest version of Norton?

https://community.norton.com/en/forums/norton-2281-product-update-availa...

https://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_i...

Kudos0

Re: Norton 360 disappears

@Ignatius:

Then, I suggest that you check & clean PUPs using Revo and/or MBAM > update your N360P & disable fast startup> re-scan your Win 10 in Safe Mode.

Plz post back if Revo/MBMA finds sth or, your Norton detects sth. Well, you do not need to worry much if your Norton gives a Green check or tells you that "Your Are Protected".

Thx :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton 360 disappears

I have checked that I have the latest version of Norton.

I also have Tweak-10 from Totalidea which includes a registry cleaner that I run on occasions. This is a program that has been on my system from the beginnning without causing any problem.

I also have WinZip Malware Protector. Again this has been on my system for some time and this reports I am free of infections.

I have reinstalled Norton 360 and everything is green, so I gather I am protected.

I am aware of PUPs and do not believe there is anything on my system that I have not put there.

Kudos0

Re: Norton 360 disappears

Please never use a registry cleaner. Please remove Tweak-10 and WinZip Malware Protector. Both of those are not needed and can wreck havoc on your pc. You cannot use 2 security programs at the same time. Tweak-10 can remove even legit programs and cause the issue you are speaking of. 

Kudos0

Re: Norton 360 disappears

@Ignatius:

 I'm glad to read that your Windows is fully protected now.

As for said PUP, plz beware of your left mouse button, always.

Further, to save your disk space, you may delete the system restore that was created by Tweak-10. Meanwhile, you can make the best of Norton Online Backup. For more tips, plz view this KB especially the additional troubleshooting post re "Norton Online Backup error messages and solutions".

And use WinZip Malware Protector w/ caution, because running two real-time security program may cause more trouble than good. At least, you may disable that Protector on startup: Open Protector > Settings > Schedule > disable "Launch at system startup" > Apply.

Thx and luck~ :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton 360 disappears

Thanks for the advice. I have taken the suggested actions.

How N360 disappeared still seems to be a mystery. Neither Tweak-10 nor WinZip had removed it over a period of months.

Kudos0

Re: Norton 360 disappears

Tweak 10 is a joke of a program. It's snake oil. It can remove legit items from the registry making software unusable.
Kudos0

Re: Norton 360 disappears

@Ignatius:

How N360 disappeared still seems to be a mystery. Neither Tweak-10 nor WinZip had removed it (yr N360P) over a period of months.

Norton can protect itself very well. For more info, you may read this KB re Norton Product Tamper Protection.

Anyway, you're protected now.

Take care... :) 

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton 360 disappears

Norton Tamper protection does not stop a registry cleaner from removing key registry items. 

Kudos0

Re: Norton 360 disappears

PatsSoxBruins:

Norton Tamper protection does not stop a registry cleaner from removing key registry items. 

Where did you find this information? NTP will protect Norton registry settings.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton 360 disappears

Cause anyone can go in and delete key registry keys under an Admin account. I can manually remove Norton by doing this or any other antivirus. Admin under safe mode. But a registry cleaner such as Tweak 10 can and has several times removed legit registry entries. 

Kudos0

Re: Norton 360 disappears

PatsSoxBruins:

I can manually remove Norton by doing this or any other antivirus. Admin under safe mode.

Safe Mode.  Norton does not load in Safe Mode, so no Tamper Protection.

Kudos0

Re: Norton 360 disappears

Well you said it protects it and that is not true. Either way you look at it tuneup software or registry cleaners are merely snake oil and do more harm then good. 

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