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Kudos0

On Norton Account, number of installs is different on "My Devices" vs. "My Services"

When I log in to MyNortonAccount.com and go to Devices, it says I have used eight installs.   When I go to Services, it shows that I've used seven installs.  The seven is correct.  I've matched the device names on the list with the actual computer names.  

I can't figure out where the extra one is coming from on the Devices screen.   There are two entries that are named "Windows-10" and Windows-10-1"  I don't know which machines they are.  Any thoughts on how to figure it out (aside from simply uninstalling and reinstalling every machine)?     Thank you.

Replies

Kudos1 Stats

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

Hi, ChrisCar. The Manage Norton website has changed recently. I' haven't been able to check it out yet, but the Services tab is the one that is usually correct.

Click on the Green tick, or the Protected link for more details.

Clicking on the 3 ... on the right of the page will give you a drop down tab for editing each device's details.

It should show which one is online, and you can then rename it.

Windows 10 Home X 64
Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

I've seen this happen after a reinstall of the OS or a major upgrade (like the recent Anniversary update), Norton will show that there's two installs for Windows, usually the Windows 10-1 is the new/upgraded Windows. I just deleted/removed the original Windows 10 install from Devices & renamed/deleted the -1 to Windows 10.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

If I order the Black Friday Special will that just extend my service 13 months?

Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

Hello Ken

I haven't seen the Black Friday Special. Is this Special from the Norton eStore? If you are staying with the same product and if the renewal term is for 1 year, then they would add the 366 days to your subscription. What is the exact wording for the Special? 13 months seems like an odd amount of time.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

I seem to have an alternative situation to ChrisCar.  My services page show I have three devices with Norton Security Deluxe (which is the current number and version) but on the device page it only shows two devices subscribed to Norton Internet Premuim  (one of which says it a is trial subscription).

Obviously there is something seriously wrong with my device page any ideas to overcome this situation.

Also to add to my problem it is only by sheer luck that now and again  I can get to my device page. I can''t see a logical link from my Management Account to the device page, so again any ideas.

F 4 E mentioned above

The Manage Norton website has changed recently. I' haven't been able to check it out yet, but the Services tab is the one that is usually correct.

Click on the Green tick, or the Protected link for more details.

Clicking on the 3 ... on the right of the page will give you a drop down tab for editing each device's details.

It should show which one is online, and you can then rename it.

None of the above seems to reflect what I see when in my Managemnet Account.

.

Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

Hello Alan

Could you please post a screenshot of what you do see in your Management page in question.? Here are the instructions on how to post an image.

https://community.norton.com/en/forums/how-post-image-forums-0

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

Screenshot

Kudos1 Stats

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

Under the My Norton tab in the top of the screen, you can still reach te old choices, also the Services page, which indeed is the only page with the right info.

One major shortcoming of the Devices page is that the Computername from the Services page is not in there, only the x - Windowsxx identification. That makes it very difficult to identify the right device. Please Norton make the Computername available in the Devices page.

Another shortcoming of the Device page: I have 14 devices, devided over two licences and see 22 devices, So 8 too many, of which about 7 show a red-status.

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

@Allan Raymond:

Norton Security Deluxe is "recommended for up to 5 PCs, Macs, smartphones or tablets", according to this official product page. Meantime, you may consider customizing the Services section. For related tips, plz read this page.

If your Norton product is installed on a device that you no longer use, you can sign in to your Norton account to reclaim the Norton product license from that device.

For more info, you may Chat with Norton Support.

Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

My query is how do I get to the Devices page (at the moment at is hit and miss if I land on the Devices page).

I provided the screen shot in anticipation someone would be able to tell me what to click to get to the Devices page.

I already have Norton Secirity Deluxe (installed on my 3 PCs/Laptops). The silly thing is that when I do get to the Devices page it says I have two devices and am subscribed to the Premium rather the Deluxe version.

Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

When you are in the screen you provided in your screenshot, go to My Norton on the top of the screen and just click it. Do not select an item from the drop-down list!! That works for me all the time.

See my earlier post about the behaviour of the Devices page; I have the same, bur different.

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

As hvgsel says, the display is now different, and the facility to name devices appears to have gone. Good one, Symantec !

However under Services it shows my computer as just Desktop, whereas in Devices it's shown as Windows 10 !

Windows 10 Home X 64
Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

bjm_:

Hi,@bjm_

I can't get to that screenshot, no matter what I click on in MY particular situation !

Windows 10 Home X 64
Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

F 4 E: Hi,@bjm_

I can't get to that screenshot, no matter what I click on in MY particular situation !

Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

hvgsel - thanks your suggestion seems to work but what a strange way to have to get to the devices page. Having got to the devices page it seems a waste of time if the information on it is somewhat meaningless.

Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

Hi Allen, That's what I already wrote before. The devices page is useless without the Computername (which you entered on your system at install time of Windows) from the Services page.

In my case 22 systems all called almost the same in the Devices page, while the Computername is significant and needed to distinguish between them. I always use the Services page.

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: On Norton Account, number of installs is different on "My Devices" vs. "My Services"

bjm_:
F 4 E: Hi,@bjm_

I can't get to that screenshot, no matter what I click on in MY particular situation !

Seems to have been a FF problem, as it works in IE ! 

Windows 10 Home X 64

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