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Kudos0

Norton Accout pwd vs just the Valt pwd

I have been using Norton Identify Safe for years.  Normally, the only time you need to login to your Norton account is when there is a software change (at least this is what I assume).  It was infrequent before.

About a month ago something changed.  I have to first login to my Norton account everyday before I can even get to the screen to login with my Vault pwd.

Replies

Kudos0

Re: Norton Accout pwd vs just the Valt pwd

Is it possible that you or someone else may have clicked on a popup message when you opened your vault? If you have been using a local vault over the years, every once in a while, ID Safe will pop up a message suggesting you Go Cloud. If you were not paying attention, you may have clicked that  option and your vault was converted to an online vault. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Accout pwd vs just the Valt pwd

We use identity safe across mutilpe platforms so anything is possible.

let me ask my question differently.  On my windows 7 PC, should I have to login to my norton account before I can get to the screen where I login to the vault, every time I restart the PC?

Kudos0

Re: Norton Accout pwd vs just the Valt pwd

If you are using the same vault on multiple devices, you are using a cloud vault.

I just tried restarting both my Win 10 and Win 7 computers while signed into my Norton Account, and both maintained the login after the restart.

What Norton product and what version are you using?

Have you run LiveUpdate manually a few times, restarting as necessary, until no updates are available?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Accout pwd vs just the Valt pwd

On my work pc, Identity Safe is the only Norton product.  (First thing I tried was to run live update)

Product version 2014.7.11.42

wep protection version 2017-0624.005

last check for update was 4 hrs ago.  My PC gets restarted. Every day and this started over a month ago.

Kudos0

Re: Norton Accout pwd vs just the Valt pwd

Hi jonathanrache82,

the product that you are running is Identity Safe Stand Alone (IDSS) version which is no longer supported:

https://community.norton.com/en/forums/standalone-version-norton-identity-safe-2014-no-longer-available

The above link explains why it is no longer supported and there are not going to be any updates to the product (not sure about defs) if you have it currently installed.  It may still work until such time as the technology exceeds it's current capabilities.

FWIW, I do have IDSS installed on one test system using a second Norton Account and it shows my Web Protection Definition as: 2017-0710.007, with the last check last than a minute ago (I did a manual update check).  Your defs are from June 24 (0624), while mine are from today (0710).  I am not sure why yours are out dated - but Norton will provide no assistance as they are not updating the end product.

Perhaps others who use the IDSS can shed some light on the defs updates.

Kudos0

Re: Norton Accout pwd vs just the Valt pwd

I tried the manual update on several more occasions and the definition finally updated.  Restarted my pic, and I was able to go directly to the Vault pwd screen.  No idea why it wasn't updating before but I seem to be ok now..

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