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Norton and Globalization
Has anyone else experienced the following issue regarding the purchase and installation of Norton products? I have used Norton for many years and have never had issues like this previously.
I purchased a new HP Notebook from the Peter Jones department store in Sloane Square (part of the John Lewis group), London 6 weeks ago. I purchased Office and Norton Security at the same time, convinced that I had the "full package".
I installed the Norton Security onto my Notebook and everything was fine. 3 days ago I travelled to Bangkok. I decided to then install the Norton Security onto my laptop. Unfortunately, in these times of globalization, Norton does not allow products sold through even reputable retailers, to which Peter Jones can most certainly be counted, to be used outside of the geographical location in which they were purchased. In fact, when I spoke to the online support, I was offered a global upgrade for which I was expected to pay an additional amount.
Furthermore, I was informed that I should have purchased the product from Norton online, it would then have been valid worldwide.
Obviously there was some fine print I missed or of which I was not made aware. So whilst Norton can harp back to US patents and other countries, they restrict the distribution, resale and use to the European Union.
So, in this age of globalization, we are being restricted in our travels and movements by the license or purchase location of the software we use on our personal devices.
Not very satisfactory, as was the supposed online support.