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Kudos0

Norton Auto Renewal

Not sure if everyone is aware that even if your credit card on file with Norton has expired, your new card can be charged by Norton. I was shocked to learn that Discover (not sure what other credit card companies do this) will supply your new card information to Norton, since they are "business partners".

Not only that but the amount I was charged for auto renew for Norton Security was twice as much as what I could have purchased for online. So much for rewarding long time customers. When I contacted Norton to ask about the situation, they did agree to credit my account for the higher charge and then enter a charge for the promotion price. Much to my surprise, when I checked my Discover statement, they charged me twice for the promotion price and have not credited my account for the original purchase. At this point I have charges totaling $229.00 for a years subscription to Norton Security. Still trying to get this resolved. I realize that in today's environment it is "buyer beware" but did not expect these business practices from Norton and Discover Card.

Labels: Auto Renewal

Replies

Kudos0

Re: Norton Auto Renewal

You should have turned off auto renew in your Norton account settings and removed your credit card as payment. I never auto renew anything or buy from the manufacture. You can get Norton cheaper on Amazon or Newegg. All the settings were in your Norton account. 

Kudos0

Re: Norton Auto Renewal

In the UK whenever you receive a new credit/debit card you also receive a new card number & CCV (credit card verification) number, without the new details any potential purchase should fail. You might want to take the complaint up with your card provider too.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos1 Stats

Re: Norton Auto Renewal

The credit card companies provide this feature as a service to those who have regular payments set up. It saves the card holder from any returned payments that might affect the credit rating.

The only way to stop this is to ensure you remove the CC info from sites you do not need any more.

You might be able to request the CC company turn off this feature.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Auto Renewal

It is known as a "credit card updater service," and most major credit card companies offer it to merchants to keep their account information current and to make sure that services subscribed to by the card holder are not interrupted, which could happen if the merchant needed to verify the account changes with its customer, personally.  The updating does not require card holder permission, so the best way to avoid being resubscribed to something you no longer want is to opt out of automatic renewal.  Otherwise, in the absence of a cancellation of your enrollment, both the merchant and the card issuer will assume that the automatic renewal service is something you were intending to continue.

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