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Kudos0

Norton Backup Online

Yesterday I was getting reports that my Nobo had 29 Gb of the total available of 32 Gb full.  I set the system to delete the entiore 29Gb so that I could start fresh.  This morning Nobo still shows 29Gb in use.  I want to do a backup asap so that I have the benefit of it.  The 29Gb was still showing after the purge was completed last night.  I had hoped that the problem was simply a time delay but it has continued into today.

Any suggestions for accessing the space?  Any suggestions for communicating with Norton about this?  I tried to write a note on the support line but I kept getting redirected.

Thanks,

Mick McSnifter

Replies

Kudos0

Re: Norton Backup Online

Yesterday I was getting reports that my Nobo had 29 Gb of the total available of 32 Gb full.  I set the system to delete the entiore 29Gb so that I could start fresh.  This morning Nobo still shows 29Gb in use.  I want to do a backup asap so that I have the benefit of it.  The 29Gb was still showing after the purge was completed last night.  I had hoped that the problem was simply a time delay but it has continued into today.

Any suggestions for accessing the space?  Any suggestions for communicating with Norton about this?  I tried to write a note on the support line but I kept getting redirected.

Thanks,

Mick McSnifter

Kudos0

Re: Norton Backup Online


mposlunq wrote:

Yesterday I was getting reports that my Nobo had 29 Gb of the total available of 32 Gb full.  I set the system to delete the entiore 29Gb so that I could start fresh.  This morning Nobo still shows 29Gb in use.  I want to do a backup asap so that I have the benefit of it.  The 29Gb was still showing after the purge was completed last night.  I had hoped that the problem was simply a time delay but it has continued into today.

Any suggestions for accessing the space?  Any suggestions for communicating with Norton about this?  I tried to write a note on the support line but I kept getting redirected.

Thanks,

Mick McSnifter


Welcome,

Customer support should be able to help you

http://www.norton.com/chat 

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: Norton Backup Online

Hello mposlunq,

Send me a private message containing the email address used to login to the service and the request to cancel your pending purge jobs. Disregard the link provided by the other employee on submitting a request. It is an inappropriate use of that document and will not resolve the type of purge issue you're having.  


mposlunq wrote:

Yesterday I was getting reports that my Nobo had 29 Gb of the total available of 32 Gb full.  I set the system to delete the entiore 29Gb so that I could start fresh.  This morning Nobo still shows 29Gb in use.  I want to do a backup asap so that I have the benefit of it.  The 29Gb was still showing after the purge was completed last night.  I had hoped that the problem was simply a time delay but it has continued into today.

Any suggestions for accessing the space?  Any suggestions for communicating with Norton about this?  I tried to write a note on the support line but I kept getting redirected.

Thanks,

Mick McSnifter


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