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Norton Backup requires a full backup each time

Hi I have noticed that each time Norton Backup runs, it requires me to do a full backup - which takes a few days to complete. 

Is there a reason this happens? I have the backup set to an external drive. and if I browse the N360_Backup folder I can see the dataset is present, but if I browse via the "Norton Backup Drive" in my computer it doesn't show anything. 

Any ideas?