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Kudos0

Norton block information after every 6 secs

Hello, after years without playing any game I wanted to try something.

But the problem is everytime I play online norton blocks one thing in the game. It's PROBABLY something like "anti-cheat". After like 15 minutes in game and block after every 6 secs you can imagine that my security history is full.

Also cause norton still blocking anti cheat there is a possibility I can get ban for it.

Do you think it's good idea to change game status to "trusted" in norton settings? I want to be safe so everytime I see any block in norton history I'm worried

Replies

Kudos0

Re: Norton block information after every 6 secs

Try turning on Norton Silent Mode while you play the game to see if it makes a difference. Right click the Norton icon in the system tray and click Turn on Silent Mode.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton block information after every 6 secs

Even in silent mode still getting spam about block in my history

Kudos0

Re: Norton block information after every 6 secs

Can you post a screenshot of you Norton History details for one of the blocked instances? That would help identify what is being detected and how it is being detected. That in turn can help with possible solutions.

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton block information after every 6 secs

I'm not using english language in norton so I don't think it's very helpful. It's just like a normal block when something trying "touch" norton. Happens everytime when I scan my pc with malwarebytes.

Norton unauthorized access blocked (access process data)

Data: 2018-02-22

Path: C:\ Program files\ COMMON FILES\ BATTLEYE\ BESERVICE.EXE

Target: C:\ Program files........ nortonsecurity.exe

What I know about BATTLEYE it's anti-cheat program 

If it's not helpful enough I'll try to post screenshot when I back to home :)

Kudos0

Re: Norton block information after every 6 secs

If your description is correct, there is something about the battleye service that is trying to access Norton files. This sounds fishy, as if it is trying to disable or delete Norton. There is no legitimate reason for a game file or service to access Norton files.

What game are you playing, and where did you get the game? I definitely would not trust that game. I would suggest it might be time to try another game.

Have you done a full system scan with your Norton product?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton block information after every 6 secs

Game name is PLAYERUNKNOWN'S BATTLEGROUNDS. Right know it's very popular or probably the most played game on steam

And yes I scanned my pc with norton full scan, power eraser and malwarebytes with 0 detection. But I think it's normal that anti-cheat program trying to see what process is working right now to make sure I'm not using and cheat program in the game. It's the same with malwarebytes when I scan my pc. Norton also block it because malwarebytes trying to scan it.

I might be wrong of course

Kudos0

Re: Norton block information after every 6 secs

I'll ask someone here who has some gaming experience to try to offer some added information here.

@floplot has noted in the past that there are some issues with games from Steam. Just because it is popular does not necessarily mean it is without some risk.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton block information after every 6 secs

Hello greendio

I and my online friends who are gamers have always stayed away from Steam games. There was one guy who bought and played Steam games and I know he always ended up with malware. I don't know if it was from all his Steam games or not.

This particular game only was released in Dec. 2017 so it is a new game and it's a work in progress as Windows 10 is except that Windows 10 is older. This game also originates out of Korea and China. As peterweb has mentioned, a game shouldn't be trying to access Norton files. It should be the other way around. Norton should be accessing that games files.

If you want to play online first player games, try to buy the actual game directly from the game makers or a place like Amazon or some other place than Steam. I realize that Steam is immensely popular, but I have heard about peoples accounts being broken into.

You could try going the route of sending in a false-positive and see what they say about the game. You could also submit it to www.virustotal.com

To report a false positive, please use this link

https://submit.symantec.com/false_positive/

Please see this KB

https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/kb20100222230832EN_EndUserProfile_en_us

As you can see I was an avid gamer until my eyes and hands are preventing me from playing any longer.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton block information after every 6 secs

It's not actually a game blocked but only anti cheat program. Auto cheat program works in game only so when you find a match with other players. I had similar problem years ago when I tried game called Elsword with other anti cheat program. There is a possibility norton hates in game anti-cheat programs

Kudos0

Re: Norton block information after every 6 secs

The anti cheat is loaded and run as part of the game. As I said before, there is no reason that any game function/feature should be trying to access Norton's files/processes.

Norton is only responding to what if detects as a possible attack. It has nothing to do with Norton hating anything. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton block information after every 6 secs

The anti cheat program is "stand alone". After install game on steam and run it game ask to download battleye and it's not a download from steam. And it's impossible to play this game without it.

Also when I click on battleye and show informations about this file it's "trusted" file in norton

Kudos0

Re: Norton block information after every 6 secs

Hello

As I said, submit the anti-cheat program to Norton.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton block information after every 6 secs

I found out that some people having issue with random ads in this game. I never seen any ad but I don't want to give it any chance to infect my pc. Already removed this game and scanned my pc many times. Do you think full scan, power eraser and malwarebytes is good enough to feel "safe"?

I thought every game on steam is safe but I guess I was wrong.

Kudos0

Re: Norton block information after every 6 secs

Hello

Very few games on Steam are clean. That's the reason why none of my friends will use Steam. One game we were playing and then one update came along and made the game into being available from Steam. None of us continued to play that game.

If you don't see any more files from that game trying to touch Norton files, then you should be good to go.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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