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Kudos0

norton blocking iDrive download

Today, I downloaded iDrive for Windows setup file version 6.5.1.24, released 1/13/2017. I downloaded from iDrive.com's own website. I believe iDrive is a popular and reputable online backup provider, yet Norton flagged the file as suspect. Does anyone know whether there is a problem with this download, or can I go ahead and install the program anyway? Thanks, all.

BTW, I tried Norton's support chat, but the agent just responded in garbled English that Norton had informed me it is suspect but I could do whatever I want. That's no help

Replies

Kudos0

Re: norton blocking iDrive download

It is a false positive. I use to use it back in the day but it is rather outdated. iDrive only gives you 5GB of storage also. There are several other free alternatives. For cloud storage there is Google Drive, OneDrive and Dropbox. Plus many ISP's have free cloud storage. To backup your pc onto an external hard drive I use Aoemi Backerupper. Exactly what are you looking to backup? 

http://www.backup-utility.com/free-backup-software.html

https://submit.symantec.com/false_positive/

https://www.virustotal.com/en/file/48d1a8d30ffda567f085f33db5435f09270b1...

Kudos0

Re: norton blocking iDrive download

Thank you,PatsSoxBruins, for your quick response. I chose iDrive because I like that it accepts a user-defined key even for the free version; that's a great security cushion. iDrive gives 5 GB for free, which is more than ample for me. What are the more up-to-date advantages of Google, oneDrive and Dropbox over iDrive, please? Are they faster? Thanks for your help!

Kudos0

Re: norton blocking iDrive download

If you have a Google account (which is free) you get 15GB of cloud storage. Plus all the other features Google has to offer. One Drive by Microsoft gives you 5GB and DropBox gives you 5GB but if you follow all the steps the offer you get get 10GB. I use Google for everything so I take full advantage of my free 15GB. Which was upgraded to 20GB for free. 

Kudos0

Re: norton blocking iDrive download

Just so you know, I use iDrive for Windows along with Norton Security - have for a couple of years - and have encountered no issues between the two.

Kudos0

Re: norton blocking iDrive download

Norton Safe Web is blocking the download of iDrive. Not Norton itself detecting iDrive once it runs. 

Kudos1 Stats

Re: norton blocking iDrive download

@Linda Beutel,

Sorry, but I can't reproduce yr issue above:

I downloaded from iDrive.com's own website. I believe iDrive is a popular and reputable online backup provider, yet Norton flagged the file as suspect. 

 

VS. Norton Safe Web is blocking the download of iDrive. 

Then, would U plz re-update yr Norton product?

Any screenshot of that detection log? If so, plz Report a Suspected Erroneous Detection here.

And, plz disable fast startup if you're running a Windows 8 and/or onward.

As for options re online backup services, you may have a closer look@ one of these freebies and, AVOID using some other unsafe ones.

What are the more up-to-date advantages of Google, oneDrive and Dropbox over iDrive, please? Are they faster?

Added: Have you contacted the OFFICIAL Norton Support here?

BTW, I tried Norton's support chat, but the agent just responded in garbled English...

Thx :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: norton blocking iDrive download

20750065..............Please stop telling this community to disable fast startup when it has nothing to do with the issue at hand. Thanks. 

Trying to get a plugin for your website? Lol

Kudos0

Re: norton blocking iDrive download

Thanks all for your responses. The problem seems to have been that Norton didn't recognize the installer as safe just because it was so new. I had tried it three times yesterday, and it was blocked; but when I tried it again today, I had no problem!

Sorry I panicked for nought!

Kudos0

Re: norton blocking iDrive download

Depending upon how much storage you need Google Drive is a much better and safer way to go. 

Kudos0

Re: norton blocking iDrive download

@Linda Beutel,

Norton didn't recognize the installer as safe just because it was so new

 You may hit the "Check for new rating" button then, hit the "Trust now" button when the process is done.

Thx~ :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: norton blocking iDrive download

Hello

Norton Safe Web did not block the download of iDrive. The iDrive website has a Green OK rating. You would need to have Safe Web enabled on your Norton toolbar to know how Norton evaluates the website. Safe Web does not block downloads to begin with. Safe Web is going to block websites if it's going to do any blocking.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: norton blocking iDrive download

Thank you, Pats Sox Bruins. That was the issue, and the new rating reflects that it's ok.

Flotlot, it was not blocked; it was flagged. That's why I was questioning whether it was safe. Thanks for the clarification.

Kudos0

Re: norton blocking iDrive download

Hello Linda

One of the other posters had said that Norton Safe Web had blocked it.. I was pointing out to him that Safe Web doesn't block individual files. If it does any blocking, it would block the website. What was blocking the file was download intelligence. That part of Norton will block new files. What's best to do in this case is to wait a little time, like a few days with popular programs so that the file isn't so new. Just a little info so you won't panic the next time.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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