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Kudos1 Stats

Norton Chat Support: Click Chat Now not displayed

Hi, Trying to communicate with Norton support but on completion of enquiry amd clicking "save and continue" the next page states "click chat now" button" which is not shown.

This was a follow up to a previous case for which Norton has sent links asking about the case, but they do not work.

My issue stems from an original crash whereby the system showed I was not covered for backup OR security, although it was later confirmed I had 49 weeks left.

Since the crash, I now have 3 icons on the taskbar, 2 of which show Norton security with backup, and one shich shows Norton security. In addition I have an Icon on the main screen.

What I want to do is delete icons which are not necessary.

Readers might have guessed my knowledge of the workings of the PC are minimal, but I would appreciate some views.

Thanks in anticipation.

[Admin Edit: Clarified Subject]

Replies

Accepted Solution
Kudos0

Re: Norton Chat Support: Click Chat Now not displayed

I just tried to initiate a chat session using the link    www.norton.com/chat   I had no issue and when I clicked Save and Continue I saw this page.


If you do not see the same, try another browser.

As you have already initiated contact with Support, it would be best you let them follow up with you.

If it is just the icons you want to remove, and you are sure the programs have already been removed you just need to right click on the desktop icons and choose Delete. That will only remove the icon from the desktop. It will not remove any associated program from your computer.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Chat Support: Click Chat Now not displayed

Hi,   Thank you for your information.   My attempt to chat to Norton failed to produce the page as illustrated with "Chat Now" button over an extended period, hence posting enquiry on Community.

Have since been able to obtain the full page using the Norton hyperlink from their e mail follow up.  Suspect their system was not working.

I have removed all excess icons and hopefully will not have further issues.

Apologies for being a little vague, but PC's and workings are not my scene, being necessity rather than choice !

Kudos0

Re: Norton Chat Support: Click Chat Now not displayed

Good news. Thanks for letting us know.

We'll be here if you need us again.

Things happen. Export/Backup your Norton Password Manager data.

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