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Kudos0

Norton crashes when using the help button

Hi All

I am using latest version of norton (22.9.1.12) and windows 10 (Build  14393.969)  . It seems that when clicking any of the help buttons ("?") within the settings, Norton freezes and can potentially crash if I where to click anywhere else within settings(example below)

Happy to send the crash logs to Symantec if required. Anyone else had the same issue?

Default browser chrome

Thanks

File Attachment: 

Replies

Kudos1 Stats

Re: Norton crashes when using the help button

Hi. Have you done a full restart ? This is needed for Norton and other programs to correctly update.

Also, Fast Start Up should be disabled as this is known to cause issues.

https://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a...

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-1...

If this doesn't help, a reinstall may be needed to give you a fresh installation. www.norton.com/nrnr

If used, please read the Before you begin note, run Live Update after the reinstall until no more are found, and then RESTART again.

Let us know how you go.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: Norton crashes when using the help button

Hi @F 4 E

Full restart has been performed. Fast start up also disabled ( even though if this is a known issue affecting Norton i would expect Norton to be acknowledging this and working with MS to resolve it)

Maybe Someone from Norton would want the crash logs to analyse the issue?

Kudos0

Re: Norton crashes when using the help button

Fast start up also disabled ( even though if this is a known issue affecting Norton i would expect Norton to be acknowledging this and working with MS to resolve it)

It is not just an issue with Norton. All software that requires a complete system shutdown to complete updating running system files can be affected by this Windows function.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton crashes when using the help button

Hi @Peterweb

even if user has fast start-up enabled, restart is unaffected. It still performs a full cold shutdown and restart of your system

https://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-s...

Kudos0

Re: Norton crashes when using the help button

M3gatron

Thanks for posting this.

I understand how the Fast Startup feature works. I posted information that is often linked to  here. If users are not aware, they often think that they are getting the full shutdown because they shutdown the computer overnight.

My post in this thread was just pointing out that it is not just Norton that can be affected by this feature.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos1 Stats

Re: Norton crashes when using the help button

Hi @Peterweb That makes sense. I would also suggest a looking the following 1) change the default browser and confirm if he is facing the same issue? 2) Disable browser plugins and check again 3 )completely uninstall and re install the product
Kudos0

Re: Norton crashes when using the help button

I have performed the following and it works fine

disable all plugins for chrome and made chrome default browser. I have also uninstall and reinstall norton and it seems to work so far with no issues (fast startup is enabled )

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