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Kudos0

Norton does not do scheduled scans

Despite having scheduled tasks set to automatic my Norton does not do the schedule tasks and and I always get the red icon/exclamation showing that there are problems that need to be fixed because Norton has not done any scans in a long time. The same happens with the performance check. I am told often that the performance check needs to run. 

This is a big flaw and puts me at risk

Labels: Virus Scan

Replies

Kudos0

Re: Norton does not do scheduled scans

For starters, is your system time and date correct?

A bit more info on operating system, default browser and Norton product nd Version (Main page > Help > About) would assist us in helping you.

Kudos0

Re: Norton does not do scheduled scans

Yesterday I received the following solution from Norton Support member.

In stead of turning off your computer ,restart it..One off Three posibilitys under de Windows symbol .This will reset the activity time counter of the processor and give you the control over Norton back. The real reason is with this solution not gone .

It seems that a W10 update causes this problem.

Kudos0

Re: Norton does not do scheduled scans

Is your computer set to sleep after a short time? If the computer is off or in standby it cannot do anything (like scan).

Kudos0

Re: Norton does not do scheduled scans

No,thats not the problem.

All my computers(5) are set OFF in the evening.

When a computer is not used for a few days the Norton symbol  (position right under in the screen) shows a red " ! " ,after a few days that changes in a red " x " ..In both situations Norton is not accesable. Nothing happens when  clicking  on the symbol..

After resetting the processor active time ( showing the days , hous ,minutes and  seconds ) in Taskmanage ,r.Norton can be used but the whole proces starts again..

My english writing is not my daily language sorry for that..

Kudos0

Re: Norton does not do scheduled scans

That's odd. Norton is saying "computer has been off for a while not updated not scanned". But that shouldn't stop you from opening it.

Clarify "resetting the processor active time".

I think you are encountering the "fast startup" feature. microsoft designed it to make you have lots of computer problems (seemingly). When you click shutdown your computer hibernates instead.

Disable fast startup

(uncheck "fast startup")

I'm told microsoft might override your settings and change it back. I was unable to verify this yet.

Also feel free to post in English and then also type your post in your native language afterwards. Between your English post and google translation of your native language post conversations might be further clarified.

Kudos0

Re: Norton does not do scheduled scans

Hello There ,whatever youre name is,

That last tip you gave seems to work. After switching of my PC and waiting a few minutes I started up and the proc activity time was reset. Now we have to wait and check to see what happens in the next week. In case I feel its set back again I let you know.

When nothing happens I consider this methode a solution to this problem.

Thank you verry much

Tejay (The Netherlands)

Kudos0

Re: Norton does not do scheduled scans

Tejay:

Hello There ,whatever youre name is,

That last tip you gave seems to work. After switching of my PC and waiting a few minutes I started up and the proc activity time was reset. Now we have to wait and check to see what happens in the next week. In case I feel its set back again I let you know.

When nothing happens I consider this methode a solution to this problem.

Thank you verry much

Tejay (The Netherlands)

I see "proc activity time" means how long your computer has been turned on (uptime). Yes, when this doesn't reset it's because you never shut down your computer (you only clicked "shutdown", microsoft did something "not shutdown").

Restart will guarantee that you are getting a shutdown (and auto starting back up).

Look at this option again after the next windows update and make sure that option is still unchecked. Come back to the forum and let us know either way if you can.


Let me know how terrible this Dutch is. I won't be offended, I don't speak Dutch at all.

Ik zie "proc activity time" betekent hoe lang je computer is opgestart (uptime). Ja, als dit niet wordt gereset, komt het omdat je nooit je computer hebt afgesloten  (je hebt alleen "afsluiten/uitgeschakeld" geklikt, Microsoft heeft iets anders "niet afsluiten/uitgeschakeld").

Herstarten garandeert dat u een echte uitschakeling krijgt (plus automatisch opnieuw opstarten).

Kijk deze optie opnieuw na de volgende Windows-update en zorg ervoor dat deze optie nog niet is gecontroleerd. Kom terug naar het forum en laat het ons ook maar weten als je dat kan.

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