• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs

Not what you are looking for? Ask the experts!

This forum thread needs a solution.

Norton Download on a new laptop using existing key


Currently having an issue with my existing subscription, which is only due to expire early next year. It can be made active for 5 devices, but we have only activated it on two. I have bought a new laptop and i have tried activated it with the existing key, but it says its already active, and need to use another. The history of my subscriptions aren't showing on the website since 2013 either. 

Does anyone know why it wont let me use the existing product key? I am using a windows 10 machine, not that this should make a difference.

Thanks in advance.




Re: Norton Download on a new laptop using existing key

Hello Matt Give the guys on Norton chat a shout. I am sure they can get your issue corrected.



"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe / Norton Core v.282 on Android 2.00

This thread is closed from further comment. Please visit the forum to start a new thread.