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Kudos0

norton extension for chrome cannot communicate with norton security application

norton extension for chrome cannot communicate with norton security application.

this is an error I've been getting since win 10 update. 64bit. chrome. 3 exts. enabled= tool bar, ID safe, and "norton secirty". I saw a thread created for mac and safari but none here. thanks for any help.

Replies

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Try completely uninstalling Chrome (along with your Chrome preferences) and then reinstalling Chrome.  (I chose to reinstall Chrome 64 bit beta).   I also am running Windows 10 and did not have you exact problem but first the Norton icon was corrupted and I would not get the toolbar on when I started Chrome but only when I opened a new tab.  Uninstalling and reinstalling Chrome may help.  

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Hello jharrison924

You can try uninstalling and reinstalling chrome as was suggested.  Or you can try the Norton Remove and reinstall Tool and see if that would help.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

www.norton.com/nrnr

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Thank you both. yes a simple uninstall/reinstall seems to have worked for that particular error mssg, however I'm still having trouble with Norton extensions "turning off" each and every time I start up or restart Chrome. And this was NOT after an upgrade to win 10, this is a new machine that I added chrome too.

So again, the error mssg doesn't "pop up" anymore but I restart this machine and I have to go in and reactivate chromes norton extensions. This doesn't happen to any other extensions, only Nortons.

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Yes, I am also getting this problem even after complete uninstall/reinstall.    Any further developments please?

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Hello Brian

Have you uninstalled and reinstalled Chrome and try a new profile with your settings that you need for it.?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: norton extension for chrome cannot communicate with norton security application

jharrison924:

norton extension for chrome cannot communicate with norton security application.

this is an error I've been getting since win 10 update. 64bit. chrome. 3 exts. enabled= tool bar, ID safe, and "norton secirty". I saw a thread created for mac and safari but none here. thanks for any help.

There is only two Norton extensions you really need:

  1. Norton Identity Safe
  2. Norton Security Toolbar

So can you explain what the third extension is called exactly?

What Norton Security program do you have installed?

Have you also installed the IDSS (Identity Safe Stand-Alone) Thanks.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: norton extension for chrome cannot communicate with norton security application

The 3rd is called "Norton Security" 7.0f124 it says it "protects your browser from online threats".  I'm thinking it's an older version of security toolbar. When you enable it a little question mark in the upper right corner of your chrome.  I don't use it.

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Can you remove that extension from Chrome?

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: norton extension for chrome cannot communicate with norton security application

The missing toolbar problem occurred a couple of weeks ago as I was receiving daily on-screen prompts that my Norton Subscription was about to expire.    I have now renewed (Norton Security Deluxe), and, following the installation procedure, rebooted.   Low and behold, the toolbar has returned in its former glory.   

I could be forgiven for thinking there is a connection between subscription renewal and the problem.    But would prefer to believe just coincidence?

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

I have removed the "norton security" ext. and also my issue concerning the exts not communicating with the norton program were also happening when my subscription was about to expire!!!! So maybe that has something to do with it.

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

As Krusty says, those two extensions are the only ones you need. They are legit Norton ones, and any others may be made by other vendors.

When I had Kaspersky there was an extension offered in the Chrome Store that looked ok, but turned out to be a Trojan.

Beware !

Windows 10 Home X 64
Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Hello F 4 E

Beware even more when using Kaspersky ! lol

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: norton extension for chrome cannot communicate with norton security application

flo, it was actually a 3rd party extension in the Chrome Store that was using the Kaspersky logo.

Kaspersky flagged it as a Trojan.

Windows 10 Home X 64
Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Hello F4E

At least it was caught and taken are of.

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: norton extension for chrome cannot communicate with norton security application

I'm new to this thread. I only started seeing the error message from:  chrome-extension://pfbnibmoolhgbfipkfleejeebdhpmecl/data/ui/errorPage.html   which reads: 

"! Error The Norton extension for Chrome cannot communicate with the Norton Security application." I believe I have Norton 360 Premier. Am using MacBook Pro mid-2012, with OS Sierra 10.12.2  I think the problem began a few days ago, shortly after I enabled/turned on the Mac OS firewall. It had been off and I was relying on Norton's firewall. A week ago I downloaded Skype, had slowdowns and lockups, and offloaded it. Any ideas, please? And since I am a novice, if you identify certain extensions, I need directions where to find them. Please and thanks!

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Notified

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: norton extension for chrome cannot communicate with norton security application

I just started receiving the same error message today after noticing that my Norton Security Toolbar was missing from Chrome a few days ago.  Today, I tried fixing the problem by removing the Norton extensions and then reinstalling them.  The reinstall seemed to fix the problem but then a few minutes later I began receiving the error message: "the Norton extension for Chrome cannot communicate with the Norton security application."
I did notice that my Norton subscription expires in 120 days, but the problem occurred a few days ago.
A Norton solution to this problem would be much appreciated.

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Hello AlFHB

Have you tried reinstalling Chrome and/or your Chrome profile? Have you restarted your computer and modem? Have you tried reinstalling your Norton product using the Norton remove and reinstall Tool?

www.norton.com/nrnr

Please read the warning paragraph and remember to run Live Update until there are no more updates available restarting as necessary.  Restart when done.

Please let us know how you made out.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: norton extension for chrome cannot communicate with norton security application

I have performed all of the steps in the order that floplot presented them.
I no longer receive the error message regarding failure of communication, but now, if I close Chrome and reopen it, Norton Identity Safe and Norton Security are disabled and I must reenable them.

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Hello

Have you enabled the extensions ? Have you restarted your computer?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: norton extension for chrome cannot communicate with norton security application

Have you enabled the extensions ? Have you restarted your computer?

Many, many times... 

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

 I am having the same issue to  NIS version 22.9.0.68

Windows 10

Chrome version Version 56.0.2924.87 (64-bit)

uninstalled chrome several times, uninstalled and re installed extensions same problem

Also showing 89 days remaining 

Kudos0

Re: norton extension for chrome cannot communicate with norton security application

G'day, I started getting this same error msg about a week ago. the norton extension for chrome cannot communicate with the norton security app

I also uninstalled & reinstalled chrome, but I still get the error. I haven't bothered with doing the norton uninstall reinstall as I have read here a few have done it without it helping. ( I might do it one day), As for the problem seeming to appear near the end of your licence, I still have over 400 days left on a two year subscription? I know that doesn't really help, but it may shed some light on things, maybe, just saying is all. lol. If it helps, I'm using win 10. with the latest version of norton.

I may just be lazy, but instead of stressing over the problem I have reduced my use of chrome & use IE for the majority of my browsing. But if I can fix the problem all well & good.

Good luck & fun surfing,

Cheers, Steve.

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