• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton Identity Safe

Norton Identity Safe autofills Amazon using Firefox but not using Edge. Any idea on resolving this?

Replies

Kudos0

Re: Norton Identity Safe

Hello JJClark. This article shows the edge extension supports auto-fill on the Edge browser. Have you tried removing the extension, rebooting then getting a fresh copy of the extension and activate it?

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Norton Identity Safe

I tried that. Does not work. Firefox works fine.

-Jeff

Kudos0

Re: Norton Identity Safe

JJ, I have validated what you are seeing within Edge. Telling IDS to open the URL in my vault on Edge gives me this info below.

In this screenshot I opened the login from Amazon and it indeed does NOT auto-fill from the vault logins as you are seeing.

FWIW!! I also get the same responses for my account login now using IE11 which is suggesting to me that Amazon itself has changed their login experience.

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos1 Stats

Re: Norton Identity Safe

The good news is that Firefox will currently autofill login credentials. Tried it again less than 30 min. and it works. Don't know how long that will last.

Thanks

-Jeff

Kudos0

Re: Norton Identity Safe

Have not been able to log in to ID Safe for months, Tried using support on a remote big mistake. IT power erased a lot of data. So bad had to get a new password keeper & generator company, using Microsoft Edge.  

Kudos0

Re: Norton Identity Safe

All: Norton has released a product update bringing it to 22.14.2.13 Please run live updates and recheck for your issues being corrected. Although your specific issue is not in the release notes please let us know if things change for you. https://community.norton.com/en/blogs/product-update-announcements/announcing-norton-2214213-update-windows

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Norton Identity Safe

Hello All

To get the new update, you may have to run Live Update a few times and possibly restart to get the patch installed. In any case, you should restart your computer after you get all the updates. Check Help>About to see the new version number on the top.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Identity Safe

Ah yes I've been there myself. Also if you invoke Paypal as a payment method within a vendor's site it too, takes you to a split login which NIS will not complete/recognise. After posting threads, searching online relentlessly and having 2 Norton technicians take over my PC for 40 minutes only to terminate the session abruptly having made no progress, I am now shifting over to Chrome from IE11, although the NIS extension for Chrome is not so helpful as the IE version.

IE11 + NIS + Amazon/Paypal just won't cook the biscuits anymore.

This thread is closed from further comment. Please visit the forum to start a new thread.